Fidelity checking transactions not downloading

System
System Member admin
edited 9:15AM in Download, Add/Update Accounts (Windows)

This discussion was created from comments split from:

Fidelity investments double downloading transactions

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  • Eugene King
    Eugene King Member ✭✭

    I use Fidelity as my checking account bank. I do not download investment transactions but get just a summary. Until a week or so ago, it worked great. I had my investment balances and transactions in the fidelity checking account to match and accept. Now I am not getting the checking transactions but a reconciled amount to make that account match fidelity. I guess. It used to work great. You broke it. Please fix it.

  • Quicken Kristina
    Quicken Kristina Quicken Windows Subscription Moderator mod

    Hello @Eugene King,

    Thank you for taking the time to report this issue to the Community, although we apologize for any frustration or inconvenience experienced.

    This issue has been reported to our Development and Product teams for further investigation and resolution. Though we do not currently have an ETA, you can bookmark the Community Alert linked below to get updates when available and to know when the issue is resolved. If you do not see the bookmark icon at the upper right, please make sure you are logged into the Community.

    https://community.quicken.com/discussion/7971451/new-2-25-26-fidelity-investments-missing-transactions-incorrect-balance-missing-securities-etc

    Per the Community Alert, we recommend that you contact Quicken Support directly for further assistance with this issue, as they are able to troubleshoot with you in real time and escalate the issue as needed. The Quicken Support phone number can be found through this link here. Phone support is available from 5:00 am PT to 5:00 pm PT, Monday through Friday.

    Thank you!

    (Ticket #12255818)

    Quicken Kristina

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