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Can't Link any eBill on Quicken Mac 8.5.0 (after restore and reset?)

jeff-y

I downloaded 8.5.0 to try the new "minimum due" feature and see if it fixed another problem I had. After tinkering, it didn't address the second problem[1], so I decided to restore from backup from before I started tinkering. It asked me to reset the Quicken Cloud file, so that I had to re-link my accounts and eBills, but none of my accounts will link to eBill, even though it says that linking was successful.

This is affecting all my accounts that were previously linked.

It says the eBill is linked:

but then the status remains unlinked:

There doesn't appear to be any errors in any of the log files.

[1] https://community.quicken.com/discussion/7966047/ebills-issue-1#latest

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Accepted answers

jeff-y

Looks like this was fixed in 8.5.1. Thanks!

All comments

Jon

Yes, several others (including me) have seen that as well. There doesn't seem to be a work-around, I can only suggest reporting it using the "Report a Problem" option in the Help menu

jeff-y

Is it a new problem from the new version, or an old problem affecting restore and reset?

Jon

It's new in 8.5, I didn't have this problem in 8.4.2.

jeff-y

Thanks! I hope that means they'll address patch it soon. I reported it as you suggested.

hurwi

I'm having this problem too.

Quicken Kristina

Hello All,

Thank you for taking the time to visit the Community to report this issue, though we apologize that you are experiencing this.

We have forwarded this issue to the proper channels to have this further investigated. In the meantime, if you haven't already done so, please navigate to Help > Report a problem and submit a problem report with log files attached in order to contribute to the investigation.

While you will not receive a response through this submission, these reports will help our teams in further investigating the issue. The more problem reports we receive, the better.

We apologize for any inconvenience!

Thank you.

(CTP-16497)

jeff-y

Looks like this was fixed in 8.5.1. Thanks!

Quicken Kristina

Thank you for the follow-up,

I'm glad to hear it's resolved in 8.5.1!

If you need further assistance, please feel free to reach out!