Quicken automatically entering Manual transactions in the wrong account.

Rob Taft

I made the switch to the Mac version within the past few months and I was thrilled to see it could support both US and Canadian accounts. However, I have recently had issues with it automatically entering manual transfers.

The first occurrence was right after downloading a wire transfer from an NBIN account (Canadian in USD) to a checking account in the US. The NBIN account does not show transactions at all, it is just the minimal view of the running value of the account. After the download, I noticed my balance was way off on one of my Schwab investment accounts (USD), it was showing the wire transfer as a manual entry, as well as the wire transfer fee as a manual entry, both were linked to the NBIN account. I was confused thinking I had manually entered it into the wrong account, but then I realized I did not enter it because I didn't know what the transfer fee would be to enter it manually. Then I realized that the NBIN transactions tab is disabled, and I couldn't go to the other end of this transfer. If I attempt to remove the transfer, it affected the balance on NBIN, even though the transactions tab is disabled. I ended up moving the transfer to the checking account and matching the transaction. The transfer fee however…I had to delete it because it wasn't a transfer and didn't belong in this account (maybe there was another way to fix that, idk) and it affected the balance. I don't know if the balance will reset the next download or if it will permanently be off by $20.

Fast forward two weeks, there was a transfer made from a relative into our TD Canada Trust account (CAD). When this downloaded, it appears in the account with the Payee showing as "Transfer", and this is also linked to the same Schwab account (USD). When I look in the Schwab account, I see another manual entry automatically generated. But this time I can see both ends of this transfer. These are accounts in different currencies, straight up transfer with no currency exchange that it automatically entered, and only the Schwab account shows it as a manual entry, the TD account shows it was automatically downloaded.

This appears to only be happening when some form of transfer is made with a Canadian account. When I moved funds between the US checking and Schwab accounts, it seems to automatically link the transactions correctly, both ends showing the transactions were downloaded.