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eBill Status: Enrollment Pending

jobworker

I used to have my SDG&E account paid by Bills & Income. Then a couple of of months back it ceased to work. Every now and again I try to activate the Bills & Income payment feature. This is the result I get. See attachment of screen shot. I don't know where the problem lies, with SDG&E or Quicken.

Screenshot 2026-02-28 at 10.22.59 AM.jpg

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jobworker

I just reviewed my SDG&E account and this time I had a message, see screen shot below. It asks if I am enrolled in paperless billing "elsewhere". Yes I am enrolled in paperless but it is with SDG&E. This is the URL for my sign in, " https://myenergycenter.com/portal/PreLogin/Validate".

Must I unenroll from SDG&E?

Is the some conflict that I am not aware of? I am confused.

Screenshot 2026-02-28 at 10.59.01 AM.jpg

Quicken Kristina

Hello @jobworker,

Some billers impose limits on the number of channels you can connect. Per our article on this issue, please follow these steps:

To resolve this issue

If you encounter this error, and you want to have the biller enrolled through Quicken Bill Manager, you will need to unenroll from the other "channel."

Here are some things to look for to unenroll the biller in the other platform.

First, check the biller website: If you have your statement preference set to paperless, this could count as a channel. Please note, setting certain bills to autopay will sometimes change your statement preference to paperless.

Second, check with your bank: Some banks offer bill pay services through their website and these can sometimes count as an eBill "channel." You may need to unenroll that biller from the bank's bill pay service to make it available to enroll in Quicken.

If you've found the biller was enrolled with one of the services above and have unenrolled it to add to Quicken instead, it will take a few hours before you can try to enroll the biller in Quicken Bill Manager again.

I hope this helps!

jobworker

@Quicken Kristina

Thanks. I will work on that and check my status on the SDG&G account.

jobworker

@Quicken Kristina

I have gone to SDG&E and resolved the issue, something I could not do on the web page.

Thanks for your help.

Quicken Kristina

Thank you for the follow-up,

I'm glad to hear the issue is resolved!

If you need further assistance, please feel free to reach out!