Bank of America - User not eligible

Axel Foley

This error continues to plague me. I have tried several things to no avail:

1. Deactivated the account in Quicken (as instructed)
2. Revoked the access on the Bank of America website (as instructed)
3. Tried adding the account again (as instructed)

All of it led to "User not Eligible". I am the ONLY account holder on this credit card. I have tried during extremely light traffic". I just want a true explanation instead of trying out a bunch of unsuccessful steps. Tell me that it won't work for a month, and I will take that explanation. Don't send me on a wild goose chase, please.

[Edited - Readability]

Quicken Laura

Hi @Axel Foley,

Thank you for sharing the steps you’ve taken.

This is a known issue; Bank of America may restrict third-party authorization to the primary account holder, which can prevent a successful connection.

If your accounts are joint, try connecting using the primary account holder’s credentials. If that’s not possible, during reauthorization, select one account at a time.

If these steps don’t work, please contact Quicken Support directly for real-time troubleshooting and escalation. Phone support is available Monday–Friday, 5:00 am–5:00 pm PT. You can find the number here.

You can also check this alert for updates. I’m sorry I couldn’t be of more help!

https://community.quicken.com/discussion/7971544/new-2-26-26-user-not-eligible-bank-of-america

GenoM

I am the primary account holder of our BofA accounts. This only became an issue when Quicken Classic and BofA decided to change the connection type. [Removed - Rant]

GenoM

Is there a 3/2 update on this issue? Thank you.

Quicken Laura

Hi @GenoM,

We understand how frustrating this situation can be, and we truly appreciate your patience.

At this time, the issue is still ongoing and there are no new updates to share. Our teams are actively working toward a resolution.

For the latest information, please continue to refer to the alert shared in the previous post. Any new updates will be posted there as soon as they become available.

Thank you again for your continued patience.

Axel Foley

Issue still persists on March 03, 2026. I am the primary and ONLY account holder with Bank of America. Still seeing "User not Eligible" error. I am asking for an explanation and estimated day/date time of a resolution. Thanks.

DPTrainor

Is there a 3/3 update on this issue? Thank you.

Quicken Laura

Hello everyone,

Thank you for reaching out to us. At this time, we do not have any new updates to share, as our team is still actively working to resolve the issue.

We sincerely apologize for any inconvenience this may be causing and truly appreciate your patience and understanding while we work toward a solution. Although we do not have an estimated time for resolution yet, please be assured that addressing this matter is a top priority for us. We recognize how important this is and are committed to resolving it as quickly as possible.

For the latest information, please refer to the updated service alert below. We'll keep you in the loop as new details come in.

https://community.quicken.com/discussion/7971544/new-2-26-26-user-not-eligible-bank-of-america

Thank you again for your continued patience.

Axel Foley

Is there any explanation as to why this is happening? I know the reasoning was posted in the intial message by Quicken, however that information is dated and incorrect. Looking for a good explanation. Any March 4 update on this? Thanks.

Axel Foley

Is there a March, 6th 2026 update on this? Thank You.

GenoM

My problem is resolved. By updating individual accounts, I narrowed the issue to Fidelity. I have a Fidelity account and so does my wife. Her Fidelity account is tracked in a separate Quicken instance and does not have a Quicken connection. However when I terminated the Quicken connection to my Fidelity account, the problem went away. Truth is stranger than fiction…

DPTrainor

What is status of Bank of America issue??? Due to the long delay, I am considering changing to a New bank so I can get Quicken to work again. Shame that the largest bank in the USA can't talk with Quicken.

Quicken Laura

Hi everyone,

Thank you for sharing your solution, @GenoM; that’s an interesting workaround and may help other users experiencing the same issue. We really appreciate the patience everyone has shown regarding the “User Not Eligible” – Bank of America issue.

At this time, the latest update is that the issue is related to Bank of America’s consent flow, and we are still waiting for a resolution from their side. Unfortunately, there is no ETA available at the moment.

You can continue to check for updates through the Community Alert that was provided previously.

Thank you again for your patience and understanding!

DPTrainor

"The issue is related to 

Bank of America’s consent flow

, and we are still waiting for a resolution from their side. Unfortunately, there is no ETA available at the moment."

They have NO Incentive to resolve. It is not in their interest to do so. That is the problem. If it was a merely a technical problem it would have been fixed in less than 24 hours.

Axel Foley

Is there a March, 10th 2026 update on this?

Unfortunately, when there is no ETA available, then that means that we are hosed and neither side has an active action(s) working to resolve this.

Quicken Laura

Hi everyone,

Thank you for your patience while our team continues to work on this issue.

At this time, there are no new updates or an ETA for resolution. For the latest information, please refer to the alert shared in the previous post and consider bookmarking it to be notified when new updates become available.

We truly appreciate your patience and understanding while this is being worked on.

DPTrainor

Is there any explanation as to the delay? And also is there any escalation path? Thank you for your attention to this matter.

Axel Foley

I would like to know the March 11th status. Several days have elapsed without a viable action plan or advanced results. Where exactly does this matter reside currently and at which stage? Thanks for your attention to this issue, however I believe that it needs to be elavated to the top.

Quicken Laura

Hello everyone,

Thank you for your continued patience while we work toward a resolution.

At this time, there are no new updates to share. The issue is still ongoing, and our team is actively working to resolve it as quickly as possible.

If you are experiencing this error and have already tried the steps provided in the previous post, we recommend waiting for the fix and referring to the open Community Alert for the latest updates.

We truly appreciate your patience and understanding.

Axel Foley

Today is March 12th. I have updated my Quicken for Mac app and the "User Not Eligible" issue STILL persists. Just wanted to inform that updating the app did NOT resolve the issue. Thanks.

Quicken Laura

Hi @Axel Foley,

Thank you for taking the time to report that the latest update did not resolve the issue; we truly appreciate the feedback.

At this time, the issue is still ongoing and there are no new updates to share yet. We sincerely appreciate everyone’s patience while the team continues working to resolve the connection problem.

As a quick reminder, if you haven’t already tried these steps, they have worked for some customers:

• If the accounts are joint accounts, try connecting using the primary account holder’s credentials.
• If that is not possible, during the reauthorization process try selecting one account at a time instead of authorizing multiple accounts at once.

You can continue to check for updates through the Community Alert

Thank you again for your continued patience, and please feel free to share any updates from your end.