Bank of America - User not eligible

Axel Foley

This error continues to plague me. I have tried several things to no avail:

1. Deactivated the account in Quicken (as instructed)
2. Revoked the access on the Bank of America website (as instructed)
3. Tried adding the account again (as instructed)

All of it led to "User not Eligible". I am the ONLY account holder on this credit card. I have tried during extremely light traffic". I just want a true explanation instead of trying out a bunch of unsuccessful steps. Tell me that it won't work for a month, and I will take that explanation. Don't send me on a wild goose chase, please.

[Edited - Readability]

Quicken Laura

Hi @Axel Foley,

Thank you for sharing the steps you’ve taken.

This is a known issue; Bank of America may restrict third-party authorization to the primary account holder, which can prevent a successful connection.

If your accounts are joint, try connecting using the primary account holder’s credentials. If that’s not possible, during reauthorization, select one account at a time.

If these steps don’t work, please contact Quicken Support directly for real-time troubleshooting and escalation. Phone support is available Monday–Friday, 5:00 am–5:00 pm PT. You can find the number here.

You can also check this alert for updates. I’m sorry I couldn’t be of more help!

https://community.quicken.com/discussion/7971544/new-2-26-26-user-not-eligible-bank-of-america