UPDATED 3/20/26 “User Not Eligible” – Bank of America

Quicken Janean

We are currently seeing reports of customers receiving a “User Not Eligible” error when attempting to connect or reauthorize their Bank of America accounts in Quicken.

This error most commonly occurs when the Bank of America account is accessible by multiple members (such as joint accounts), and the person attempting to connect in Quicken is not the primary account holder on the Bank of America online banking profile.

Bank of America may restrict third-party authorization to the primary account holder, which can prevent successful connection.

What You May See

For Quicken Mac:

• After completing the authorization process, you may see the error:
  “User Not Eligible.”

For Quicken Windows:

• You may see the message:
  “Sign in to Bank of America failed. Try again.”

If you are experiencing this issue, please contact Quicken Support for further assistance.

To be notified of updates as they become available, please click the bookmark ribbon located in the upper right. If you do not see the bookmark ribbon, please make sure that you are signed into the Quicken Community. 

Thank you!
(Ticket #12260875/CTP-16460)

Quicken Anja

UPDATE 3/5/26

We do not have an ETA at this time for a resolution for this issue, though our teams continue to work towards a solution. We apologize for any inconvenience and thank you for your patience. 

Thank you!

Quicken Anja

ONGOING 3/12/26

This issue remains ongoing and our teams continue to work toward a solution. No ETA or further details are available at this time, and this Alert will be updated once more information, updates, etc become available.

We apologize for any inconvenience and appreciate your patience.

Thank you!

Quicken Kristina

UPDATE 3/20/26

During Bank of America's migration, some issues were found that caused the following errors:

• Bank of America - HTTP 400 Error
• “User Not Eligible” – Bank of America
• Bank of America - "Something went wrong" error

While some issues are worked out with this migration, we have re-enabled the following connection options that were available in Quicken Classic prior to the migration:

• FIA Card Services - Monthly
• AAA Financial Credit Card
• NEA-R BOA MasterCard
• Bankcard Services
• Bank of America - Quicken
• NEA BOA MasterCard
• FIA Card Services, N. A.
• Ameritrade BOA CC
• Bank of America Credit Card
• Bank of America-All Other States
• First Franklin Loan Services
• Countrywide Home Loan
• FIA Card Services Credit Card
• BOA Lighthouse MC Series CC
• BOA Platinum Plus CC
• 1Iowa State Univ Alumni BOA CC
• JP Morgan Private Client BOA CC

The following connection option will still remain available as well for customers who did not encounter any of these issues:

• Bank of America

Thank you!