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Is anyone else still having download issues of transactions with Axos Bank? CTP-14649

Lkyner

Am I the only one here that is still not able to download transactions and add new bank accounts at Axos Bank?

The previous discussion thread was closed but there wasn't any updates prior to it being closed. The issue ticket was CTP-14649. Quicken has not resolved this problem and I have not been able to download any transactions or add new accounts since last September, 2025. To say the least, I am very frustrated with Quicken, their lack of responses and closing discussion threads that haven't been resolved.

Quicken…….do you have an update and expected time frame this will be resolved after 6 months?

Thanks

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Lkyner

Good morning. Could someone at Quicken provide an update this download issue with Axos Bank? It's very frustrating this has gone on so long and still not resolved. Thanks

Lkyner

https://community.quicken.com/discussion/comment/20553207#Comment_20553207

Good morning. Could someone at Quicken provide an update this download issue with Axos Bank? It's very frustrating this has gone on so long and still not resolved. Thanks

Quicken Alyssa

@Laserjock,

Thanks for the follow-up.

I apologize, but I do not have any more information available to me than what I have already provided.

Given the status of the escalation ticket and that Quicken has been waiting on a response from AXOS, I would suggest calling the bank to see if they can provide any insight as to what you can expect for resolution.

Thanks again!

[CTP-14649]

Laserjock

Hi again Alyssa,

I've started and been on discussions about this issue since Dec 2024. Two of these discussions have been closed, reopened, and closed again. Is this really something that Q is concerned about and is working on? I continue to find it hard that there is anyone or any team at Q that is trying to find a solution and/or work with AXOS bank. To repeat previous requests……………Anything happening????

Quicken Alyssa

@Laserjock,

Thank you for following up.

I can understand where you are coming from on that. I don't have any information on that either way. I have shared the only information we have available to us at this time.

Thanks again.

Laserjock

Hi Alyssa,

Thanks for your comment above, however, I question whether or not AXOS is working on this issue. I contacted them a couple times LAST YEAR and two different support people at AXOS said that the issue was not theirs, but was Quicken's to solve. I wonder if they are still operating with this attitude or have really decided to participate in working towards a solution.

Quicken Alyssa

@Laserjock,

Thank you for adding to this discussion and posing this question.

After reviewing the escalation ticket, there are no new updates at this time. The fact that an escalation ticket is open indicates that, yes, this is being worked on. Quicken is not the only entity involved in the investigation of this issue. It looks like Quicken is currently, and has been for some time, waiting on a response from the financial institution Axos.

Hope this helps!

[CTP-14649]

Laserjock

I, too, still have the same issue and haven't seen or heard from either Q or Axos for quite awhile. Is there any progress being made, or as important, is anyone at Q working the problem?

Quicken Carlos

Hi @Lkyner,

Thanks for following up. I checked ticket CTP-14649, and there are no new updates at this time.

This issue involves multiple parties—Quicken, the aggregation service provider, and the financial institution—which adds complexity and may impact the resolution timeline.

Thank you for your understanding.

Lkyner

@Quicken Kristina , are there any updates to a fix for this issue with Axos Bank?

Quicken Kristina

Thank you for your reply,

We are unable to assist with subscription-related requests on the Community. I recommend you contact Quicken Support directly, as they can review and offer assistance on a case-by-case basis. The Quicken Support phone number can be found through this link here. Phone support is available from 5:00 am PT to 5:00 pm PT, Monday through Friday.

Thank you!

Lkyner

@Quicken Kristina Are there any updates about refunding subscription fees for all the months the Axos Bank transactions will not download?

Quicken Kristina

Thank you for the follow-up,

I checked the ticket. There are no new updates yet.

Thank you!

Lkyner

@Quicken Kristina , do you have any updates? I still cannot connect Quicken to my Axos Bank accounts. This should have been fixed/resolved over 5 months ago.

Thanks

Quicken Kristina

Thank you for your replies,

The issue has already been escalated. I understand that it's frustrating that the issue has been going on for so long without any updates or resolution. The last update I can see on the ticket is that our service provider is working with the financial institution to resolve the issue.

@LouB57,

Thank you for sharing that importing QFX files to update Axos accounts works! Hopefully, that information will help others who are affected by this issue.

Thank you!

LouB57

Download the transactions as a Quicken QFX file from the Axos website and import it into Quicken until the issue is resolved. You can find the download link from the Transactions tab.

Lkyner

@Quicken Kristina ,

[Removed - Rant] It's beyond frustrating; it's taking this long to fix the download issue while paying for a service I am not able to use. Please escalate this internally at Quicken and let me know their response. Thanks

Quicken Kristina

Hello @Lkyner,

Thank you for reaching out! I checked the ticket, CTP-14649. The ticket is still open and ongoing. We do not currently have an ETA.

Thank you!