Is anyone else still having download issues of transactions with Axos Bank? CTP-14649

Lkyner

Am I the only one here that is still not able to download transactions and add new bank accounts at Axos Bank?

The previous discussion thread was closed but there wasn't any updates prior to it being closed. The issue ticket was CTP-14649. Quicken has not resolved this problem and I have not been able to download any transactions or add new accounts since last September, 2025. To say the least, I am very frustrated with Quicken, their lack of responses and closing discussion threads that haven't been resolved.

Quicken…….do you have an update and expected time frame this will be resolved after 6 months?

Thanks

Quicken Kristina

Hello @Lkyner,

Thank you for reaching out! I checked the ticket, CTP-14649. The ticket is still open and ongoing. We do not currently have an ETA.

Thank you!

Lkyner

@Quicken Kristina ,

[Removed - Rant] It's beyond frustrating; it's taking this long to fix the download issue while paying for a service I am not able to use. Please escalate this internally at Quicken and let me know their response. Thanks

LouB57

Download the transactions as a Quicken QFX file from the Axos website and import it into Quicken until the issue is resolved. You can find the download link from the Transactions tab.

Quicken Kristina

Thank you for your replies,

The issue has already been escalated. I understand that it's frustrating that the issue has been going on for so long without any updates or resolution. The last update I can see on the ticket is that our service provider is working with the financial institution to resolve the issue.

@LouB57,

Thank you for sharing that importing QFX files to update Axos accounts works! Hopefully, that information will help others who are affected by this issue.

Thank you!

Lkyner

@Quicken Kristina , do you have any updates? I still cannot connect Quicken to my Axos Bank accounts. This should have been fixed/resolved over 5 months ago.

Thanks

Quicken Kristina

Thank you for the follow-up,

I checked the ticket. There are no new updates yet.

Thank you!

Lkyner

@Quicken Kristina Are there any updates about refunding subscription fees for all the months the Axos Bank transactions will not download?

Quicken Kristina

Thank you for your reply,

We are unable to assist with subscription-related requests on the Community. I recommend you contact Quicken Support directly, as they can review and offer assistance on a case-by-case basis. The Quicken Support phone number can be found through this link here. Phone support is available from 5:00 am PT to 5:00 pm PT, Monday through Friday.

Thank you!  

Lkyner

@Quicken Kristina , are there any updates to a fix for this issue with Axos Bank?

Quicken Carlos

Hi @Lkyner,

Thanks for following up. I checked ticket CTP-14649, and there are no new updates at this time.

This issue involves multiple parties—Quicken, the aggregation service provider, and the financial institution—which adds complexity and may impact the resolution timeline.

Thank you for your understanding.