Bank of Hawaii Error Code CC-601 Unable to Download Account Information

Nohea

On 3/3/26 when I attempted to download my Bank of Hawaii account information, I received an error code CC-601 "We cannot find an account with non-zero balance or with any transaction in the last 12 months. Please check on your FI website and try again". I checked the website and the information is available.

Quicken Anja

Hello @Nohea,

Thanks for reaching out!

The CC-601 error occurs when Quicken is unable to connect to your bank to receive transaction information. This can sometimes happen if something on the bank’s side is blocking Quicken from connecting.

Here’s what you can try:

1. Wait 24 hours and try downloading your account information again.
2. If the error persists after 24 hours, please contact Quicken Support so the issue can be investigated further and escalated if needed.

For more details, you can also refer to the official CC-601 support article.

Thank you!

Quicken Anja

Hello again,

Since we’re actually seeing multiple reports of CC-601 errors across several financial institutions, this issue has been forwarded for further investigation (CTP-16510).

Please submit a problem report with log files from your Quicken program via Help > Report a problem and let us know once it’s done, so we can attach them to the ticket and our teams can analyze your connection and work toward a resolution.

Thank you!

Quicken Anja

Hello again,

While we do not have an ETA on resolution at this time, we now also have this Community Alert which you can refer to for any and all available updates.

We recommend bookmarking the Alert to be notified as updates become available.

Thank you!

Quicken Anja

Hello again @Nohea,

We’d like to check in and ask that you please try connecting to Bank of Hawaii again to see if the issue has been resolved.

If you are still receiving the CC-601 error after attempting to reconnect, please contact Quicken Support directly so they can gather additional details from your specific case and escalate further if necessary.

Thank you for your patience as this is being worked on.