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Empower Retirement Downloads give Zero Balance

F1Fun

I connected my windows subscription version R66.23 successfully to my Empower Accounts and it fails to download the positions. I used the simple investing of positions only. Gives zero balance!

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Investments

Online Banking

Windows

Comments

Quicken Kristina

Hello @F1Fun,

Thank you for letting us know you're seeing this issue. To help troubleshoot, please provide more information:

When did you first notice this issue?
Were the accounts previously connected and showing correct balance information?
Do you have the option to use Complete investment tracking?
- You can check this by going to Tools>Account List and clicking the Edit button next to the problem account.

I look forward to your reply!

Quicken Kristina

Hello @F1Fun,

We haven't heard back from you in a while. Do you still need assistance?

Check back and let us know! Thank you.

Quicken Kristina

Hello again,

Checking in once more before this thread is closed.
Let us know if you still need assistance.

Thank you!

Quicken Kristina

Hello again,

Due to the lack of response, I went ahead and closed this post.

If you still require assistance, please feel free to start a new post.

Thank you!