sync messing up split categories on bills and income

rskurato

I started to notice this the past few weeks. Everytime I sync with the cloud my split categories of my paycheck I schedule in Bills and Income get rearranged, and sometimes the values get put into the wrong categories. I tried reverting to previous software versions (currently 66.23, tried .18 and .12), no luck. I tried editing the order in the cloud version, and then I found that after saving when I reopened it in cloud (did not sync with my desktop version) the order was again messed up.

So, I thought the issue could be a corrupt cloud file, reset it, same issue. It is not related to a software update, it is not my file, something in the cloud version is reordering these and as a result, I cannot safely sync files. Anyone having a similar issue and is there any resolution?

Quicken Kristina

Hello @rskurato,

Thank you for reaching out! To help troubleshoot, please provide more information:

• Is there anything that triggers this behavior?
  • For example, if you manually correct it, does the problem return after a specific action, like running One Step Update?
• Do you keep your Quicken file directly on your local hard drive?
• Is it synced to any cloud service, such as OneDrive, iCloud, or Dropbox?

Have you tried making a backup of your file, then deleting and recreating the paycheck reminder?

These steps shared in an earlier discussion may also help:

https://community.quicken.com/discussion/comment/20513878#Comment_20513878

Please let me know how it goes!