Does anyone have trouble with payees disappearing from your payee list in Quicken bill pay?

bkotun
bkotun Quicken Windows Subscription Member ✭✭
edited March 7 in Download, Add/Update Accounts (Windows)

Using Windows when I add a new payee it is gone the next time I go to use it. Any ideas what is happening?

Bill K

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Answers

  • Quicken Kristina
    Quicken Kristina Quicken Windows Subscription Moderator mod

    Hello @bkotun,

    Thank you for letting us know you're seeing this problem. To help troubleshoot, please provide more information:

    • When did you first notice this behavior?
    • Do you keep your Quicken file directly on your local hard drive?
    • Does this happen exclusively with payees used for bill pay?
      • If it does, which bill pay methods do you use: Check Pay, Quick Pay, or Bank Bill Pay?
    • Which specific payees have vanished?

    I look forward to your reply!

    Quicken Kristina

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  • Quicken Kristina
    Quicken Kristina Quicken Windows Subscription Moderator mod

    Hello @bkotun,

    We haven't heard back from you in a while. Do you still need assistance?

    Check back and let us know! Thank you.

    Quicken Kristina

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  • bkotun
    bkotun Quicken Windows Subscription Member ✭✭

    This first happened late in 2025 after my bank, Truist, changed their on line banking. My Quicken file is on my local hard drive. It happens with payees used for bill pay. I use bill pay through Truist bank. I submit the payments and they send the checks. Payees that have vanished; Discover Platinum Card, Eduardo Gutierrez, Brookfield Country Club and probably a few more I can't remember.

  • Quicken Kristina
    Quicken Kristina Quicken Windows Subscription Moderator mod

    Thank you for your reply,

    Since you use bank bill pay, if payees are disappearing, it is likely due to an issue on the financial institution's servers. Have you checked whether the financial institution still lists those payees?

    Thank you!

    Quicken Kristina

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  • bkotun
    bkotun Quicken Windows Subscription Member ✭✭

    Financial institution still lists the missing payees. They just disappear in my online center.

  • Quicken Kristina
    Quicken Kristina Quicken Windows Subscription Moderator mod

    Thank you for your reply,

    Since the payees are present on the Financial Institution side, the issue may be file-specific. To start troubleshooting, I suggest that you try validating your data file.  Please save a backup file prior to performing these steps. 

    Validate: 

    1. File
    2. Validate and Repair File... Validate and repair.png
    3. Validate File
    4. Click OK
    5. Close the Data Log
    6. Close Quicken (leave it closed for at least 5 secs)
    7. Reopen Quicken and see if the issue persists.

    Please let me know how it goes!

    Quicken Kristina

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