Does anyone have trouble with payees disappearing from your payee list in Quicken bill pay?

bkotun
bkotun Quicken Windows Subscription Member ✭✭
edited March 7 in Download, Add/Update Accounts (Windows)

Using Windows when I add a new payee it is gone the next time I go to use it. Any ideas what is happening?

Bill K

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Answers

  • Quicken Kristina
    Quicken Kristina Quicken Windows Subscription Moderator mod

    Hello @bkotun,

    Thank you for letting us know you're seeing this problem. To help troubleshoot, please provide more information:

    • When did you first notice this behavior?
    • Do you keep your Quicken file directly on your local hard drive?
    • Does this happen exclusively with payees used for bill pay?
      • If it does, which bill pay methods do you use: Check Pay, Quick Pay, or Bank Bill Pay?
    • Which specific payees have vanished?

    I look forward to your reply!

    Quicken Kristina

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  • Quicken Kristina
    Quicken Kristina Quicken Windows Subscription Moderator mod

    Hello @bkotun,

    We haven't heard back from you in a while. Do you still need assistance?

    Check back and let us know! Thank you.

    Quicken Kristina

    Make sure to sign up for the email digest to see a round up of your top posts.

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