I just upgraded to Version 8.5.1 (Build 805.60122.100) - PROBLEMS

jkb3

I updated my software (multiple times as it kept asking me to do it again). Now the software is updated, yet it can't open/convert the database, including the backup it stored prior to update. How do I get it to reconfigure the db to match the software?

Quicken Alyssa

Hello @jkb3,

Thank you for reporting the issues you are seeing after updating.

I have some follow-up questions for you:

• When did this issue begin?
• Are you running any VPN, antivirus, or malware software like Malwarebytes, Bitdefender, or Intego?
• Have you rebooted your computer recently?
• Are you receiving an error that the database cannot be converted?
  • When does this error occur? Is it when you try opening Quicken, or when performing a certain action in Quicken?
• What Operating System are you running?

Additionally, providing a screenshot of the error/message you are seeing may be helpful. If needed, please refer to this Community FAQ for instructions on how to attach a screenshot. Alternatively, you can also drag and drop screenshots to your response if you are not given the option to add attachments.

Looking forward to your response!

Quicken Alyssa

@jkb3,

Just checking in, we haven't heard back from you in a while.

Do you still need assistance?

Thank you!

Quicken Alyssa

Hello again,

Checking in once more before this thread is closed.

Let us know if you still need assistance.

Thank you!