Problem Connecting with American Education Services

josh_30_day_trial

For nearly a couple months now, I have been unable to connect with my student loan provider, American Education Services. I've gone through a variety of errors from FDP-530 (see forum posts https://community.simplifimoney.com/discussion/15646/american-education-services-care-code-fdp-530 and )

https://community.quicken.com/discussion/7970618/american-education-services-error-fdp-530

Now I'm getting Care Code: FDP-155, but there is no problem logging on to my account on the AES website.

Is Quicken no longer supporting connections to AES? If you are, when will this be fixed?

Thank you.

Jeff Miller

@josh_30_day_trial, I made the original post you quoted earlier. It's been 3 months now but I still haven't been able to connect to AES. I've been ignoring the error in Quicken when I update my accounts but just yesterday I noticed that the error had changed to FDP-155. When I spoke with Quicken support they said it was up to AES to inform them of security changes. I sent a message to AES support and was basically told the info would be passed on. So I've just resigned myself to the fact that it's not going to connect, and hopefully one day it will work again. Good luck!.

Quicken Laura

Hi @josh_30_day_trial,

Thank you for sharing what you’re experiencing.

There has been no official notice indicating that American Education Services is no longer supported by Quicken. Based on the post you referenced, it appears that AES may have made security changes that have not yet been reported to Quicken.

Because of this, I recommend contacting American Education Services directly to see if they can provide more information about any recent updates or changes to their online banking or security requirements.

If you’re able to get additional details from them, we would appreciate it if you could share that information here, as it may help us better understand the situation.

Thank you!

josh_30_day_trial

Hi, Laura. I've reached out to AES and they have no idea what I'm talking about. They're support was less than knowledgeable and they said that they would never share data with a third party. I tried to explain what Quicken is and that they wouldn't be sharing it with Quicken, they'd be sharing it with me to be connected to my Quicken program, but it didn't help.

I'm not sure what I can do to facilitate the Quicken ←→ AES relationship. They definitely made security changes a couple months back (see their login page "Have you updated your account" section below), but I don't know what you're looking for and what they can give. Is there no one with Quicken that can interface with AES?

John_in_NC

Have you gone through the "Update Account" pathway on their website?

josh_30_day_trial

@John_in_NC I did - a few months ago. You had to do that once they updated their system or you wouldn't be able to log on to the web portal.

John_in_NC

https://community.quicken.com/discussion/comment/20542266#Comment_20542266

Thanks-it wasn't clear if you had. Quicken Laura can pick it up from here.

Quicken Laura

Hi @josh_30_day_trial,

Thank you for trying that. I'm sorry to hear there was no luck with them, but I appreciate you taking the time to share what they said with us.

I tested other instances associated with this account, and nearly all showed the same error. Only one instance returned the error mentioned previously (FDP-530). Since the support team you contacted couldn’t provide a solution, I recommend reaching out to Quicken Support via phone or chat. They can guide you through troubleshooting in real time and escalate the situation faster if needed.

You can find the Quicken Support phone number through this link. Phone support is available Monday through Friday, 5:00 am – 5:00 pm PT.

I’m sorry I couldn’t be of more assistance, and I hope Quicken Support can help resolve this quickly!

Jeff Miller

@josh_30_day_trial, I made the original post you quoted earlier. It's been 3 months now but I still haven't been able to connect to AES. I've been ignoring the error in Quicken when I update my accounts but just yesterday I noticed that the error had changed to FDP-155. When I spoke with Quicken support they said it was up to AES to inform them of security changes. I sent a message to AES support and was basically told the info would be passed on. So I've just resigned myself to the fact that it's not going to connect, and hopefully one day it will work again. Good luck!.

Quicken Laura

Hi @Jeff Miller,

I’m sorry you’re experiencing this issue. The financial institution (FI) you are trying to connect to is currently blocking access by Quicken. Our aggregation partner is working with the FI to remove this block, but at this time, we do not have an ETA for a resolution.

You can continue to occasionally try to connect to see if the FI has removed the block, but the FI is ultimately responsible for the final resolution.

Please don't hesitate to reach out if you have additional questions!