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Cannot log in to Quicken

pdallen1970

Simply trying to log into Quicken. It is asking for my Quicken ID and password, then sends a code to my phone. I enter the code, it shows my accounts screen but only the account list on the left - the right side is all blank and it hangs up. It eventually gives up and loops back to the Quicken ID page.

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Quicken Kristina

Hello @pdallen1970,

Thank you for letting us know you're encountering this issue. To help troubleshoot, please provide more information:

When did this issue start?
Are you seeing any error messages?
Do you use a VPN?
- If you do, have you tried turning if off?
Are you currently in the US or Canada?

I look forward to your reply!

pdallen1970

In the US, no VPN. Started this afternoon, and there is no error message - just the loop as I described in my post.

UKR

If you haven't done so already, please do the following actions:

Reboot Windows. Let Windows fully wake up and do whatever it wants to do after booting up … 15 minutes or so.
Start Quicken without opening the current data file:
Click the Start button and find the Quicken program icon.
While holding down the Ctrl key, click the Quicken icon. Make sure you continue to hold down Ctrl until Quicken is done launching.
Do not run One Step Update or perform other actions.
Run BOTH Validate and Supervalidate to attempt to repair your Quicken data file.
If nothing helps, try to restore your Quicken data file from an Automatic or Manual backup taken just prior to the problems first occurring.

Quicken Kristina

Hello @pdallen1970,

We haven't heard back from you in a while. Do you still need assistance?

Check back and let us know! Thank you.

Quicken Kristina

Hello again,

Checking in once more before this thread is closed.
Let us know if you still need assistance.

Thank you!

Quicken Kristina

Hello again,

Due to the lack of response, I went ahead and closed this post.

If you still require assistance, please feel free to start a new post.

Thank you!