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Issues with VOYA - again

dmurad53

I have 6 retirement accounts with VOYA Financial. 3 for myself and 3 for my wife. Up until about 3/1/2026 all accounts would update when requested. Shortly after 3/1/2026 only my wife's 3 accounts will update while my 3 accounts have stopped updating. Nothing has changed on our end. It doesn't seem to be a VOYA issue - reason - some updates work. Baffled by this. Has anyone seen this recently ? Suggestions ? All 6 accounts update on the Quicken Classics version on my iMac. This is the same issue I had about a year ago.

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Comments

dmurad53

Any help from Quicken will be greatly appreciated.

Quicken Kristina

Hello @dmurad53,

Thank you for letting us know you're encountering this issue. To help troubleshoot, please provide more information:

Are you seeing any error messages/codes?
Are your accounts and your spouse's accounts under different login IDs?
- If they are, are you authorized users on each other's accounts?
Was there anything else that happened around 1 March that may have triggered this?

I look forward to your response!

dmurad53

There are no error messages.

The accounts are separate logins

both of us are authorized users.

I don't believe there was any other trigger.

Up until around March 1 updates have been correct

The Mac version of Quicken Deluxe works for both of the accounts with no issues

Thank You

Quicken Kristina

Thank you for your reply,

To troubleshoot the issue, backup your Quicken file, deactivate your 3 Voya accounts (if your wife's accounts are under a different set of login credentials, then there's no need to deactivate them), then navigate to Tools>Add Account and follow the prompts. When you get to the Add/Link screen, carefully link your accounts with the correct nicknames in Quicken. If your wife's accounts appear on that screen, make sure "Don't add to Quicken" is selected for those accounts (otherwise, they'll be reconnected under your login credentials, which will likely cause them to stop downloading).

Please let me know how it goes!

dmurad53

Thanks I will give it a try

dmurad53

After following your instructions - this is what came up "Your account has been added. However not all past transactions making up the share balances in your account are present. Quicken has entered place holders to make up the difference?

REVIEW and RESOLVE

suggestions ?

Thanks

Bird Dawg

I'm having the same issue with authorizing Voya downloads to Quicken Deluxe. It was working until about April 10. I deactivated online services attempting to fix it and when I tried to reconnect I got the attached error message. Kindly add me to the ticket.

Quicken Kristina

Hello @Bird Dawg,

Thank you for letting us know you're also affected by this issue. I added you to the ticket.

Thank you!

(CTP-16932)

Quicken Kristina

Hello All,

We just received word from our teams that this issue should be fixed. Please verify if it's working and let us know!

Thank you!

dmurad53

the issue with Quicken and Voya on half my accounts is still not fixed for me. Using Quicken Deluxe with Windows 11. Mac version works fine

Quicken Kristina

Thank you for your reply,

https://community.quicken.com/discussion/comment/20549696#Comment_20549696

Thank you for letting us know the issue is not resolved. To help our teams investigate further investigate this issue, please navigate to Help>Report a Problem and send a problem report with log files attached.

Please let me know once you've submitted the problem report.

Thank you!

dmurad53

the report was just sent

Thank You

Quicken Kristina

Thank you for sending the problem report,

I forwarded the information to our teams!

Quicken Kristina

Hello All,

A potential fix was recently pushed. Please let me know whether the issue is resolved.

I look forward to your replies!

Bird Dawg

I still have the ongoing problem connecting to VOYA using Quicken Deluxe. When I authorize the VOYA connection I get an "authorized successfully" message. When I am redirected back to Quicken I get a "sign in failed" message. The "potential fix" is not working.

Quicken Kristina

Thank you for your reply,

https://community.quicken.com/discussion/comment/20553411#Comment_20553411

Thank you for letting us know the issue is persisting. I forwarded that information to our teams.

dmurad53

My original issue (which started this discussion) still exists.

jsavaiano

Have the same issue with Voya. It was working about a month ago, and now the images go through the workflow that I get back. I have removed the accounts and attempted to start from scratch, but still no luck for the past month. I have tried just adding one account at a time, same thing happens. I have searched around Voya and all documents point to doing everything correctly.

Quicken Kristina

Hello @dmurad53 & @jsavaiano,

Thank you for letting us know the issue persists. Our teams are aware of the issue and are working to resolve it.

Thank you!