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Direct Connect missing from OSU Summary

Philip107

I have one Direct Connect account, Wells Fargo, and it's download results are no longer listed in the One Step Update Summary. Also, in the Account List window the Last Download column is not populated. However, the various Wells Fargo accounts I have are actually updated.

Any ideas how to fix this or is it inherent with the new EWC+ functionality?

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Windows

Accounts

One Step Update

Direct Connect

Comments

Quicken Kristina

Hello @Philip107,

Thank you for letting us know you're seeing this issue. This is not an inherent behavior with Express Web Connect+.

The behavior you describe is usually caused by issues with the .dat file. To troubleshoot, close the Quicken program and navigate to C:\ProgramData\Quicken\Inet[folder with your data file name].

Note - The Program Data folder is hidden by default. If you need instructions on unhiding the folder, you can find instructions on Microsoft's support site.

1. Rename the runtime.dat file found at C:\ProgramData\Quicken\Inet\FILENAME\.

2. Run a One Step Update (OSU) again to confirm the issue is resolved.

3. If the issue persists, sign out and back in from Quicken and reset the affected accounts.

These steps should resolve the issue, allowing accounts to show the last download status and the updated banks to appear in the OSU summary.

Please let me know how it goes!

Philip107

Thanks Kristina

That repaired the issue and it is working normally now.

There is one thing I found different from the instructions. The program folder name in the Inet folder is not my data file name. My data file is named pkd-current.QDF. The folder name in Inet is PKD001. PKD001 could be a very old data file name from a gazillion years ago.

Regards, -phil😁

Quicken Kristina

Thank you for the follow-up,

I'm glad to hear the troubleshooting corrected the issue!

If you need further assistance, please feel free to reach out!