Unable to add Tangerine account with correct credentials

jordanmce

Had to post this for the sake of others, since I'm a software developer and I had to troubleshoot this one for a long time. If you cannot add your Tangerine account using the correct credentials, this is likely due to Quicken not mentioning that it won't accept certain special characters in your password that Tangerine will. Here are the steps to resolve:

• Log in to Tangerine and update your password to only include special characters the quicken accepts (tangerine requires at least 1 special character currently, I chose "$" as a safe one). Also very important: make sure the new password is 12-16 characters long. Personally, I chose an 11 character long alphanumeric password with a single $ present as the 12th character.
• You will also likely hit an un-winnable race-condition after entering your now valid password, where you cannot verify it's you logging in on your mobile device fast enough before the request fails. To resolve: on your Tangerine mobile app, remove all "Trusted devices" (for me it was just my phone) which forces a text message verification instead which does not exhibit the race condition.

Quicken Kristina

Hello @jordanmce,

Thank you for sharing your experience! Hopefully, this will help others encountering this issue!

Thank you!