Office Depot sold me an expired 1 year subscription

datajunkie

I purchased a 1 year subscription from Office Depot on-line for Quicken Premier at a slight discount over the renewal cost that Quicken offers. I confirmed before the order was placed that this was for existing users and not for new users. I received the package a few days later just in time because my current subscription had just expired.

When I entered the new activation code, Quicken software advised me that the subscription had expired. I could not find an expiration date anywhere on the package. How can a large and known retailer sell an expired product? In any case Quicken provided me a link to have my money returned providing a form for me to enter my information and purchase information along with pictures of the receipt and activation code. I also called Office Depot to advise them of the situation and they said someone would call me. I have not heard from Quicken nor have I heard from Office Depot.

Has anyone been through this process and if so how long did it take to get your money back or a valid activation code? Should I contact the credit card company and challenge the charge or just wait to see what happens? Meanwhile I cannot use Quicken to update my accounts because I don't want to double-pay for a subscription.

Thanks for any feedback.

Quicken Anja

Hello @datajunkie,

Thank you for sharing the details of your situation.

Since the activation code is being recognized as already expired, I recommend contacting Quicken Support directly so they can review the situation with you in more detail. When you reach out, please let them know that the product was purchased recently but appears to have already been expired at the time of purchase. Support may ask for a copy of your receipt and the activation code so they can verify the purchase and determine whether the issue can be resolved from our side or if it will need to be handled directly through the retailer.

Because the subscription was purchased through Office Depot, it may also be worth following up with them again as well. Based on the packaging shown on their website, it appears the activation code may be from older product stock, which could explain why it is already expired. In cases like this, the retailer may be able to assist with a replacement or refund.

We also appreciate you bringing this to our attention and have flagged the situation internally for review.

Thank you!