Popup Display Bug - Hovering Mouse on Graphs and Multiple Monitors

SRDinMN

I've been struggling with weird display issues when hovering the mouse over a graph on multi-monitor desktop setups. Normally when hovering over a Net Worth graph a popup window appears near the mouse cursor and shows the underlying bar graph's value. When it fails, no popup appears, the popup shows on the wrong monitor, or sometimes shows up aligned to the left on the current monitor.

I have finally found a way to reliably reproduce this problem with two or three monitors, in both Windows 10 and Windows 11.

Steps to reproduce the issue:

1. Under Windows 'Display Settings', select the monitor on the right, then check the 'Make this my main display' checkbox
2. VERY IMPORTANT - REBOOT!!
3. After the reboot launch Quicken and move the main window to the far right monitor
4. Pull up any graph (Reports→Graphs→Net Worth→Show Graph for example)
5. Click on the graph then hover the mouse over one of the bars in the graph
6. The popup window shows up on the wrong monitor

Try moving the graph to other monitors and repeating the hover test. Often the popup shows on the wrong monitor or push all the way to the left on the correct monitor. Sometimes it doesn't even show up.

In a three monitor setup with either the center or right most monitor set to 'Make this my main display' the popup always fails. The only time it works is making the far left monitor the main display AND running the Quicken application on the far left monitor.

The three knobs to turn to check for the popup display failure:

1. 'Make this my main display' monitor with a reboot - switch between all monitors when testing
2. Which physical monitor the Quicken application is displayed upon - usually more RIGHT of the main monitor in item 1 shows more problems
3. The monitor with the Quicken graph window - usually more LEFT than the Quicken application in item 2 shows more problems.

This Quicken bug exists in Quicken Classic Premier and Quicken Classic Business and Personal. It shows up in Windows 10 Pro and Windows 11 Pro. It shows up with two or three monitors present.

Please help!

Quicken Kristina

Hello @SRDinMN,

Thank you for taking the time to report this issue to the Community, although we apologize for any frustration or inconvenience experienced. Thank you also for providing detailed instructions on how to replicate the issue. I forwarded that information to our teams.

This issue is a bug that has been reported to our Development and Product teams for further investigation and resolution. Though we do not currently have an ETA, once a solution is created, it will be made available as part of a future release.

Thank you!

(CTP-12046)