Connection status window not updating number of all transaction downloaded

vpswede

Connection status window displays the quantity of some of the transactions downloaded and displays 0 (zero) for others. New transactions have blue dots but not all are reflected in totals on Connection status window. Started happening in the last few weeks (upgraded to latest Quicken release). May be related to one of the accounts (Venmo) requiring 2 factor security validation. Those accounts updated BEFORE the 2 factor pop up seem to be reflected in the Connection status totals but cannot confirm that relationship…just a guess at this point.

Screenshot 2026-03-16 at 14.24.50.png

Mac OS 26.3.1, Quicken Classic Deluxe v8.5.1 (up to date with fixes/upgrades).

Quicken Kristina

Hello @vpswede,

Thank you for letting us know you're seeing this issue. To help troubleshoot, please provide more information:

• Do you recall more specifically when you first noticed the issue?
• Did this behavior start immediately after a program update?
• Have you closed and reopened Quicken since this issue began?
• Have you restarted your computer since the problem started?
• Are they always the same financial institutions that show 0, even though transactions are downloaded?
  • Which financial institutions is this happening with?

I look forward to your reply!

vpswede

Kristina,

• The problem started in mid February I believe, I don't think it first occurred after a Q software update.
• Quicken has been opened and closed numerous times as well as restarted my MacBook Pro (updated to 26.3.1 a week ago…the problem occurred before that update)
• Can't determine if it's account specific as I download accounts daily and not all accounts have new transactions on any given day.
• I believe that it began when I enabled multi factor security on my Venmo account.
• Question: Can you tell me how the download function sequences the accounts to be accessed? For example is the Venmo account always sequenced in the same order with each download process?
• Attaching another screen print of the connection screen. The screen indicates 5 new transactions for E*Trade when there are 3 other accounts that received new transactions that are NOT included in the total. It like the new transaction counter gets reset to 0 before the process completes.
  Screenshot 2026-03-17 at 09.24.24.png

vpswede

Meanwhile, I'm going to try to disable multi factor security on Venmo and retest.