BECU - FDP-106 error

kneeoil

Hi. I'm using Mac Version 8.5.1 and for the last several days, I'm unable to download transactions from our bank (Boeing Employees Credit Union - BECU). I have followed the troubleshooting of deactivating the connection for all related accounts then restarting Quicken. Still receiving the errors.

Quicken Anja

Hello @kneeoil,

Thanks for reaching out!

This error typically occurs when the bank has changed the account name on their website or switched to a new account (for example, due to lost or stolen accounts).

Please review this support article for FDP-106 for more information, and follow the troubleshooting instructions outlined below:

Step 1: Deactivate the account(s)

1. Go to the Accounts menu and choose Hide and Show Accounts.
2. Uncheck any accounts with this specific financial institution (FI) that are hidden in Lists.
3. When complete, click on the account name for your account(s) in the Accounts toolbar in Quicken.
4. Click the Settings icon in the bottom right corner of the screen.
5. Select the Downloads tab.
6. Click on Disconnect Account.
7. Click Done. Do this on each account with this FI.
8. Quit Quicken.

Step 2: Reactivate and link the account(s)

1. Reopen Quicken.
2. Go to Accounts > Add Account.
3. Type the name of the financial institution, make the appropriate selection, then click Continue.
4. Enter your login credentials and click Continue.
5. When Quicken has returned all accounts discovered for this FI, very carefully LINK each of the found accounts to the appropriate account you already have set up in Quicken.

NOTE: This process will download 90 to 200 days of transactions, depending on your bank. If you find duplicate transactions in your account(s), you can delete these transactions from the account register.

If the issue persists after following these steps, please contact Quicken Support for further assistance.

Thank you!

davebear

I am having the same issues with BECU and I'm also using Mac 8.5.1. I did the steps outlined above. When I tried to add the accounts back, I get "unexpected error occurred" that has Care Code: 16503.

How do we resolve this? These ongoing issues between BECU and Quicken are maddening.

Quicken Anja

Hello @davebear,

Thank you for sharing those additional details—it’s helpful.

The change in error code to 16503 when attempting to reconnect is likely because the connection method defaulted to Direct Connect during the reactivation process. BECU typically uses Quicken Connect, so using the wrong connection method can trigger that error.

To correct this, please try reconnecting again with the following steps:

• Go through the Add Account flow as before
• On the financial institution login screen, click Advanced
• Select Quicken Connect (instead of Direct Connect)
• Then proceed with signing in and linking your accounts

If you still receive the original FDP-106 error, at that point we recommend contacting Quicken Support so they can review your logs and connection attempts in more detail and escalate if needed.

Hope this helps!

Quicken Anja

Hello again,

We haven't heard back from you in a while. Do you still need assistance?

Thank you!