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Duplicate transactions downloading data (Edited)

baddabing

I never had a problem before July of 2025. I don't download data every month, perhaps at least 3 months. I'm referring to downloads from Fidelity. I downloaded around September. Next time was October. I then noticed that there were double entries in July. I called support, and she told me there was an error in the software and they were working on a correction. The correction would eliminate double entries and fix the database. Come the end of October, Nothing. She Lied!

Now I'm getting a similar problem. My Fidelity account ties with Quicken to the penny. I saved a copy of the good database. So now I downloaded January, February, and part of March. It changed my 2025 & 2024 database. I asked support if you can lock or freeze last years files. No.

One support person gave me the usual excuse. Quicken only downloads what Fidelity makes available. I don't buy it!!

I don't have the time to be searching through hundreds of transactions to find out what Quicken changed.

I've had Quicken for many years, but if I can't trust the data, why should I keep it?

[Edited-Readability]

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Comments

Quicken Carlos

Hi @baddabing,

Thanks for reaching out to the Quicken Community!

There are several possible reasons why duplicate transactions may appear. To help resolve the issue, we’ll first need to identify the cause. I have a few questions to better understand what’s happening:

How do you typically download your transactions?
Are they downloaded automatically through Quicken, or do you manually import a file from your financial institution’s website?
Do the duplicate transactions have different Downloaded IDs?
Could you please provide a screenshot of the duplicate transactions showing the Downloaded ID?

To check the downloaded ID, please follow these steps:

Click the Register Columns (gear icon) at the top right of the account register

Check the box for Downloaded ID, then click Done
- If you’re using Two-Line Display, select both Downloaded ID and Downloaded Reference

Review the downloaded ID. The downloaded ID is a unique identifier for each transaction, which Quicken uses to determine which transactions have already been downloaded and which are new.

I’ll look forward to your reply.

baddabing

Thanks for your response.

Like I said the transactions are long gone as they occurred July 2025. I'm now more concerned about changing data. I noticed that the price for a stock was dated Dec 26. which is the price in Fidelity statements. Then when I downloaded 2026 data it was changed to the Dec 31 price. I just read that I can freeze the transactions on a date by setting a pw. I did that for Dec 31.

I download the data using the one step update.

Quicken Carlos

Hi @baddabing,

Thanks for your reply!

In addition to that, I recommend unchecking Download Quotes for the affected security. This will help prevent the price from changing.

To do this:

Go to Tools > Security List.
Locate the security you want to keep the price fixed.
Uncheck Download Quotes.

Screenshot 2026-03-26 at 11.09.03 AM.png

This will prevent the price from updating automatically.
When you’re ready to update the prices again, you can simply check the option back on.

I hope this helps!

Quicken Carlos

Hi @baddabing,

Just checking in to see if you still need assistance. I just wanted to follow up since I haven’t heard back from you.

baddabing

That would NOT prevent it from changing price when a one step updated is executed. The better solution for me is to not renew Quicken.

Quicken Carlos

Hi @baddabing,

Thanks for your reply!

You can also try unchecking the option to download quotes and investment information from One Step Update. To do this:

Go to One Step Update.
The One Step Update Settings window will appear.
Uncheck the option for downloading quotes and investment information.
Click Update Now.

I hope this helps!