American Express downloading problem

dmcomite

I am using Quicken for Windows and for about a week, I am unable to download transactions. No error shows up on Windows, but when I log in to Quicken Classic on the Web, it shows error code FDP-101. Is this a known problem? When is this expected to be repaired? I have tried to deactivate and reactivate online services and also simply reset online services, but this does not help.

dmcomite

I notice that when i reset online services, the online balance does update, but transactions are not downloaded. This did not happen when i deactivated and reactivated online services.

dmcomite

is there a cost to contact quicken support

Quicken Anja

Hello @dmcomite,

Thanks for reaching out! I checked your account on our end, and it looks like you’re also receiving an internal FDP-101 (CC-601) error.

This is currently considered a known issue with American Express that has been escalated internally, though we do not have an ETA on resolution at this time. While the investigation remains ongoing, please refer to this Community Alert for any and all available updates and information.

We appreciate your patience in the meantime! Thank you.

Quicken Anja

https://community.quicken.com/discussion/comment/20544972#Comment_20544972

@dmcomite Apologies for any confusion—I deleted my previous response after realizing that there is an open Alert on this issue. There’s no need to contact Quicken Support at this time.

For future reference, having an active subscription does include access to Quicken Support at no additional cost.

Hope this helps!

dmcomite

thank you. i will follow the open alert

Quicken Anja

You’re welcome!