Security Service Federal Credit Union - CC-501

System
System Member admin
edited March 28 in Errors and Troubleshooting (Windows)

This discussion was created from comments split from: All Accounts failing sync with cc-501.

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  • macaulay
    macaulay Quicken Windows Subscription Member

    I have Quicken Deluxe and am unable to download into my accounts from the Security Service Federal Credit Union. This has been going on for about 2 weeks. I have Deactivated my account and have been unable to re activate it as I keep getting CC-501 Error and it does not recognize my ID and or password even though I can access my accounts at the Credit Union. I have left several comments at the credit union but still have no solution.

  • Quicken Anja
    Quicken Anja Moderator mod
    edited March 28

    Hello @dmcomite,

    Thanks for reaching out!

    Error CC-501 typically occurs when Quicken is unable to connect to your bank account for recent transaction information.

    For more details, you can refer to this support article.

    Next steps:

    • Wait about 24 hours and then try again.
    • If the issue persists after that time, please contact Quicken Support. Resolving this may require our agents to review logs to identify the problem and escalate it further.

    Thank you!

    -Quicken Anja
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