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Security Service Federal Credit Union - CC-501

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This discussion was created from comments split from: All Accounts failing sync with cc-501.

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macaulay

I have Quicken Deluxe and am unable to download into my accounts from the Security Service Federal Credit Union. This has been going on for about 2 weeks. I have Deactivated my account and have been unable to re activate it as I keep getting CC-501 Error and it does not recognize my ID and or password even though I can access my accounts at the Credit Union. I have left several comments at the credit union but still have no solution.

Quicken Anja

Hello @dmcomite,

Thanks for reaching out!

Error CC-501 typically occurs when Quicken is unable to connect to your bank account for recent transaction information.

For more details, you can refer to this support article.

Next steps:

Wait about 24 hours and then try again.
If the issue persists after that time, please contact Quicken Support. Resolving this may require our agents to review logs to identify the problem and escalate it further.

Thank you!

Quicken Anja

Hello again,

We haven't heard back from you in a while. Do you still need assistance?
Were you able to contact Quicken Support?

Thank you!

Quicken Anja

Hello again,

Checking in once more before this thread is closed.
Let us know if you still need assistance.

Thank you!

Quicken Anja

Hello again,

Due to the lack of response, I went ahead and closed this post.

If you still require assistance, please feel free to start a new post.

Thank you!