Transactions won't download on Mac

bryline85

I updated quicken this morning and it's on the newest version 8.5.1. All my banking institutions are connected with no errors but when I go to download transactions, nothing new comes in. I tried re-adding/refreshing all the connections but still nothing comes through. What am I doing wrong?

Quicken Anja

Hello @bryline85,

Thanks for reaching out! I understand how frustrating it is when everything looks connected but transactions still aren’t coming through.

To help narrow down what’s going on, I have a few questions:

• Are you seeing any sync errors at all (for example, a Cloud Sync/Sync Status error), or is everything appearing error-free?
• Do you have multiple financial institutions connected, or are these all accounts under the same bank?
• When you run an update, does it show a successful connection with no new transactions found, or does it appear to skip downloading altogether?
• Are all accounts affected, or only specific ones?

Looking forward to your reply!