American Express connection broken, error FDP-101

quickj

My connection to American Express has been broken for a week. I have reported the error to Quicken as instructed [Removed - Speculation]. I have re-connected the account many times and Quicken is able to connect to Amex, authorize, and even show the accounts I have, but can't connect to download them.

Quicken Anja

Hello @quickj,

Thanks for reaching out!

This is a known issue that has been escalated internally, though we do not have an ETA on resolution at this time. While the investigation remains ongoing, please refer to this Community Alert for any and all available updates and information.

We appreciate your patience in the meantime! Thank you.

quickj

@Quicken Anja

It's still down. 13 days and counting. [Removed-Rant]. When will this be fixed? And Quicken won't let me import files downloaded from Amex because the connection is down.

Quicken Carlos

Hi @quickj,

Thank you for following up. We understand how frustrating this situation can be, and we appreciate your patience. Our team is actively working to resolve the issue, but unfortunately, we don’t have an ETA for when it will be fixed.

In the meantime, I recommend monitoring the alert, as it will be updated as soon as new information becomes available.

Here is the link to the community alert:

https://community.quicken.com/discussion/7972278/ongoing-4-8-26-american-express-fdp-101-cc-601

Thanks again for your understanding!

Gators Tim

American Express download has been down for six weeks. When will it be fixed? Quicken is of no use to me if this problem cannot be resolved. Thank you.

Quicken Laura

Hi @Gators Tim,

We apologize for any inconvenience this may cause and understand how important this is. The issue is still ongoing, and we’ll be sure to share any updates as soon as new information becomes available in the Community Alert linked above.

You may want to bookmark the alert to receive notifications on any updates.

Thank you for your understanding.

quickj

@Quicken Laura Sorry, but don't thank us for understanding… We want answers. This is beyond unacceptable. This must be a Quicken problem because Plaid and other 3rd party connections to American Express work fine.

HASOH

What is the ETA for issue resolution?

quickj

It's been almost exactly a month — 1st official post was March 25. [Removed - Disruptive] There's no reason for this to be broken for this long.

Quicken Laura

Hi all,

I completely understand how frustrating this situation can be. The team is actively working on it, though we don’t have a specific timeline for a fix just yet.

While we are still working on a permanent fix, as a workaround, you can try connecting your accounts using American Express – Delegate instead of the regular American Express option.

To do this, first deactivate all affected accounts and then reconnect them using American Express – Delegate.

Step 1: Deactivate all affected accounts

1. Select the Tools menu and select Account List...
2. In the Account List, select the account you want to deactivate, and then click Edit.
3. In the Account Details window, click the Online Services tab.
4. Click Deactivate next to the service you want to disable.
5. Click Yes to the message confirming if you want to disable this service. 
6. Repeat these steps for each affected account.
7. Log in to your bank’s website and revoke Quicken’s third-party access (if applicable).

Step 2: Reactivate and link the accounts

1. Go to Tools > Add Account.
2. Search for and select the Financial Institution.
3. If prompted, choose the appropriate connection method.
4. Follow the on-screen instructions to sign in.
5. When the list of found accounts appears, make sure to select Link to connect them to your existing accounts (do not choose Add, as that would create duplicates).

Please don’t hesitate to reach out if you have any additional questions or need further guidance!

quickj

Amex connections are only broken in Quicken. They work fine with other data aggregators. So the problem is very obviously on your end, and this wait is beyond acceptable. Why do we even pay a subscription fee to a company that can't deliver reliable connections? Quicken is so slow at responding to problems.

Quicken Anja

Hello @quickj,

We understand your frustration. Especially given how long this has been ongoing and the impact it’s having on your ability to use the product as expected.

While it may appear that this is isolated to Quicken since other aggregators are working, connection issues like this can be more complex behind the scenes. Different aggregators (including those used by Quicken vs. others) rely on separate connection methods, APIs, and authentication flows, so it is possible for one to be impacted while others continue to function normally.

At this time, the issue with American Express remains open and is actively being worked on. We understand that the lack of an ETA is not ideal, but the teams involved are continuing to investigate and work toward a resolution.

In the meantime, if you haven’t already, the American Express – Delegate connection option shared earlier by @Quicken Laura has helped some users regain access, so it may be worth trying as a temporary workaround.

We appreciate your patience while this is being addressed, and updates will be shared in the Community Alert as soon as more information becomes available.

Thank you!

rjguida

This issue has persisted for a month. Is there an ETA for the resolution?

Quicken Anja

Hello @rjguida,

We understand the concern given how long this has been ongoing.

At this time, there is still no ETA available for resolution. The issue remains open and is actively being worked on. For the latest updates, we recommend continuing to monitor and bookmark the Community Alert, as that is where any new information or progress will be shared as soon as it becomes available.

We appreciate your continued patience!