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Paypal Transaction download

alexc4406

Have not received any Pay transactions since March 24.

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Quicken Laura

Hi @alexc4406,

Thank you for reaching out! I’d be happy to assist you with this.

To better understand what may be happening, I have a few questions and troubleshooting steps for you:

Are you receiving any error messages when updating the account?
Are the transactions still marked as pending on your bank’s website?
Has the sort order in your register been changed?

Check the Sort Order.

Open the affected account register.
Click the top of the Date column to ensure it’s sorted by date.

Sometimes transactions are present but appear out of order due to sorting changes.

2. Reset Register Filters

Click the Reset button at the top of the register.

This ensures no filters are hiding transactions.

3. Try refreshing your login session

Go to Help > Refresh Sign In
Complete the login process.
Run One Step Update again.

4. Check for incorrectly matched or misplaced transactions

The missing transaction may have been matched to an existing one (this can happen with recurring payments of the same amount)
Select All Transactions and search for the transaction
If found in the wrong account, right-click it and select Move transaction(s) to move it to the correct account

5. Confirm No Backup Was Restored
If an older backup file was restored after accepting downloaded transactions, the restored file may not include those newer transactions.

6. Deleted transactions

Deleted transactions will not download again. If needed, they can be re-entered manually or restored from a backup.

If everything looks correct with sorting, filtering, and backups, please check the account’s connection method:

Steps to check the connection method.

Open the affected account.
Click the Gear icon in the upper-right corner.
Select Edit Account Details.
Click the Online Services tab.
The connection method will be listed below the Financial Institution name.
Please let me know what connection method is shown and how it goes after trying these steps. I’m here to help!

Once you’ve had a chance to review these points, please let me know what you find. I’ll be happy to continue assisting you from there.

I look forward to your response!

alexc4406

Laura,

Thank you for your comments. I have tried them all to no avail. Interesting item. The online balance is updated but the transactions are not downloaded. I suspect some connection problem with Synchrony Bank? I noticed they have changed their home page layout. So for now I guess I enter transactions manually.

Regards

Alex

alexc4406

Quicken Laura:

Thank you for your comments. I have tried them all to avail. Online services as follows:

Financial Institution: PayPal Credit, Mastercard, and Crypto

Connection method: Express Web Connect

I tried an update this morning (4/5/2026) to no avail. The online balance updates, but the transactions are not downloaded. No errors are indicated.

Regards,

Alex

Quicken Laura

Hi @alexc4406,

Thank you for following the steps provided earlier. I’ve refreshed your account on our end; please try updating it once more by following the steps below (make sure to save a backup first):

To update the account:

Open your PayPal account in Quicken.
Click the Gear icon in the upper right.
Select Update Now.
Confirm the update.

If no new transactions are downloaded, please try resetting the account:

To reset the account:

Open your PayPal account.
Click the Gear icon in the upper right.
Select Edit Account Details.
Go to the Online Services tab.
Click Reset.
Follow the on-screen instructions to complete the process.

If the issue persists, please proceed with re-adding the account:

To add and link the account:

Go to Tools > Add Account.
Search for and select the financial institution.
If prompted, choose the appropriate connection method.
Follow the on-screen instructions to sign in.
When the list of accounts appears, be sure to select Link to connect to your existing account (do not choose Add, as this may create duplicates).

If you’re still experiencing the issue, please try the following advanced steps:

Edit the BullseyeSettings.ini file:

Open File Explorer and navigate to:
C:\ProgramData\Quicken\Inet\Common\Localweb\Bullseye\BullseyeSettings.ini
(If you don’t see the ProgramData folder, enable hidden items by going to View > Show > Hidden items.)
Open the file in Notepad.
Scroll to the bottom and add the following lines:

[Override]
AllAccounts=1
OlderTransactions=90

Click File > Save.
Return to Quicken and update the account again (Gear icon > Update Now).

Please let me know how it goes!

alexc4406

Quicken Laura:

No joy. Tried your suggestions and still no transactions. The online balance does update but the transactions do not download. So I know I am getting connected because the balance updates. I can verify this by connecting to PayPal directly.

Alexc4406

Quicken Laura

Hi @alexc4406,

Thank you for following up. I’m sorry to hear that the issue wasn’t resolved, but I really appreciate you taking the time to go through all the steps provided.

At this point, I recommend contacting Quicken Support directly for further assistance. They can guide you through additional troubleshooting in real time and escalate the issue if needed.

You can find the Quicken Support phone number here: Support Home | Quicken. Phone support is available Monday through Friday, from 5:00 AM PT to 5:00 PM PT.

alexc4406

Quicken Laura,

Paypal is changing the connection to ewc+. see the following:

What’s happening?

PayPal is transitioning all accounts to a new connection method. If you have PayPal accounts, you will need to take action to maintain your transaction download in Quicken.

Checking and savings accounts will transition to a new online banking connection with Quicken, called EWC+.
Other accounts, such as credit cards, will remain on the current EWC connection type, but, will need to be transitioned to a new PayPal EWC financial institution in Quicken.
If you have accounts other than checking and savings with PayPal, you will need to follow two steps to reauthorize your accounts for download into Quicken.

So how to go forward.

Alexc4406

Quicken Laura

Hi @alexc4406,

Thank you for following up and sharing this information; it’s very helpful. We can definitely try reauthorizing your accounts using the steps below:

Deactivate account:

Select "Tools"
Select "Account list"
In the Account List, select the account you want to deactivate, and then click Edit.
In the Account Details window, click the Online Services tab.
Click Deactivate next to the service you want to disable.
Click Yes to the message confirming if you want to disable this service.

Reactivate account:

Go to Tools > Add Account.
Search for and select your financial institution.
If prompted, choose the appropriate connection method.
Follow the on-screen instructions.
When the list of found accounts appears, be sure to select Link to connect them to your existing accounts (do not add duplicates).

Please let me know how it goes!

alexc4406

Quicken Laura,

No Joy. When it reactivated, it created an adjustment amt for the transactions that were not downloaded. Online services still indicates web connect, nor ewc +.

Alexc4406

Quicken Laura

Hi @alexc4406,

Thank you for keeping me updated and for trying all the steps provided.

Only the instance labeled PayPal was updated to EWC+. The other instance, which includes PayPal Credit, MasterCard, and Crypto, remains on EWC. Since your account is connected through that instance, it will continue to display the EWC connection.

It also appears that this issue is affecting multiple users. Our team has escalated it internally and is actively working toward a resolution.

For updates, I recommend bookmarking the Community Alert below, as any new information will be posted there:

https://community.quicken.com/discussion/7972635/new-4-9-26-paypal-credit-mastercard-and-crypto-missing-transactions

Feel free to reach out if you have additional questions!