Account Balance on the List does not match Account Balance on actual account

Question

Hello - I am using Quicken for MAC version 8.5.1.

Looking at the Account balances for all accounts in the list, there is a very significant difference in the actual for just one account. The account is reconciled, but the balance on the list of all accounts hasn't changed. I have been using Quicken for decades and have never seen this.

HELP!

[Edited - Readability]

Quicken Kristina · Answer

Hello again,

Checking in once more before this thread is closed.

Let us know if you still need assistance.

Thank you!

Quicken Kristina · Answer

Hello @janebl,

We haven't heard back from you in a while. Do you still need assistance?

Check back and let us know! Thank you.

Quicken Kristina · Answer

Hello @janebl,

Thank you for reaching out!  The first thing I would suspect is if the sidebar and the actual account are set to show different balances.

In the account, when you look near the upper right, which balance is it set to show?

When you click the 3 dots to the upper right on the side bar, what balance is it set to show there?

I look forward to your response!