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First Bank Missouri unable to connect or download transactions

tdub

For First Bank Missouri/Illinois, Quicken has been unable to connect or download transactions for a couple days now. First Bank updated their website and mobile app 2 weekends ago (3/28-3/29), so I wonder if this is related to their update? I don't think I had tried downloading transactions since then until this week.

I tried resetting the account in the account "Online Services" tab, and it DOES prompt me for the 2-factor verification method which is required by First Bank, but then Quicken is unable to finish connecting. It just says, "We encountered an error while connecting to your bank".

I'm on Quicken for Windows Version R66.28, Build 27.1.66.28

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Comments

NotACPA

@tdub When you do TOOLS, Account List … what shows in the "Financial Institution" column across from your account in Q?

Because I couldn't find a "First Bank Missouri" in FIDIR.TXT, which is a Quicken file that records all of the banks that have download arrangements with Q.

tdub

https://community.quicken.com/discussion/comment/20547315#Comment_20547315

"First Bank - CA, IL, MO" …sorry I should have been more specific.

UKR

Have you tried this yet?
If your bank recently changed their website or password requirements, please read and follow instructions here:

Windows: Quicken Uses Incorrect URL for Online Banking

Mac: Quicken Mac uses incorrect URL for Online Banking

For online billers please see if you can manage (remove and re-add or repair) the online biller, to see if their profile has already been updated.

If that doesn't resolve the issue:

• It is the bank's or biller's contractual obligation to notify their Quicken download service provider, Intuit Inc., of any changes to their websites and download functions in a timely manner before the change is implemented. Intuit needs a sufficient amount of lead time to review, change and test their programs, to adapt to the changes the bank makes.

• The bank also needs to notify their customers of this change in a timely fashion and provide instructions for any actions that might be required by the customer to regain access after the change was introduced.

• If they didn't do that, complain to your bank's or biller's office of the president.

• You also need to contact Quicken Support via phone at https://www.quicken.com/support#contact-support during posted hours of operation and report this as an Online Banking issue, so that Quicken Support can escalate this issue to Intuit Inc. Ultimately, however, the bank or biller must initiate the call and work together with Intuit on solving this update issue.

Please let us know if you were able to get this issue resolved (or not).

tdub

I could have sworn that I posted this reply already but apparently it didn't go through!

First Bank did not change their password requirement or their external URL (i.e. my login still works on their website at the same URL). In Quicken, I completely deactivated the account and tried adding the account anew. Quicken DOES login to First Bank because Quicken correctly prompts me to ask which form of 2-factor authentication to use (which I have set up at First Bank). When I choose one and then enter my code, Quicken then will error after it displays "Looking for your accounts". It errors with "We encountered an error while connecting to your bank".

It looks like I will need to find some time to contact Quicken support…SIGH…..

davezechnich

I am having identical issues, and have been for weeks. Can log in directly to website, but Quicken linkage broken. I called First Bank and was told this was a known problem.

I do find it odd that Quicken's preferred communication mechanism is for us to call, so I will call Quicken too. Seems this discussion board could be a time saver, but apparently we need to call.

Cliffvan

I have been having the same problems since at least March 23, 2026. This seems like a fairly long period of time for Quicken/Intuit to fix a link with a bank. I know it is not Bank of America will thousands of users, but come on, we should be able to have a fix by now.

tdub

This might be fixed now. Today I got a different error, CC-800 (I think that was it), and Quicken walked me through re-adding the account to fix it. I WAS able to re-add the account and link to the existing Quicken account. Interestingly, I only had to re-link the checking account because it said it already knew about the savings account link.

I say it "might be fixed", because it did NOT download any new transactions. So, I guess I'll see moving forward from today if it starts downloading transactions again. At least it no longer errors when connecting and downloading transactions now.

Rick Guilander

I am having the same issue. It finally connected but no transactions were downloaded. I have contacted Quicken support several times but all I ever get is deactivate and reconnect. It's frustrating and time consuming since I have to enter transactions manually!! At least Quicken did resolve the connection problem.