Prompted to reauthorize Discover with every update

System
System Member admin
edited 9:35AM in Download, Add/Update Accounts (Windows)

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Prompted to reauthorize Discover accounts with every update

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  • escschwartz
    escschwartz Quicken Windows Subscription Member

    I only have one account at Discover and I still have to reauthorize every time I update. Why can't that be fixed with Discover?

  • Quicken Kristina
    Quicken Kristina Quicken Windows Subscription Moderator mod

    Hello @escschwartz,

    Thank you for letting us know you're encountering this issue. To help troubleshoot, please provide more information:

    • When did you first notice this issue?
    • Is the account connected in multiple Quicken files?

    The most common cause of this issue is the account being added as a new account instead of being linked to the existing one. To check for this, backup your Quicken file, then go to Tools>Account List. Select Show hidden accounts if the option is visible.

    show hidden accounts win.png

    Review the Account List for any accounts that are connected to Discover. You will be able to see which financial institution an account is connected to by looking in the Financial Institution column.

    FI and Transaction download columns.png

    Deactivate all accounts that are connected to Discover.

    Then navigate to Tools>Add Account and follow the prompts. When you get to the Add/Link screen, carefully link the account to the correct nickname in Quicken.

    Link to Existing.png

    If the problem was being caused by a duplicate account or an old, no longer active/closed account that was still connected in Quicken, this process will correct the issue.

    Please let me know how it goes!

    Quicken Kristina

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