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Why can't I login to my Fidelity Account?

erniep1

Every time I try to login to my Fidelity Account, my login id successful but Quicken says the connection was unsuccessful. Using Windows 11.

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Quicken Alyssa

Hello @erniep1,

Thank you for sharing your experience.

After checking your connections internally, I am not seeing any connection attempts with Fidelity. Please provide more information:

How long has this been happening?
What type of account is it that is not updating?
Are your accounts with other financial institutions connecting without any issues?
Are you being presented with any error messages in Quicken?
- If so, what error is it?
- Additionally, screenshots of what you are seeing may be helpful. If needed, please refer to this Community FAQ for instructions on how to attach a screenshot. Alternatively, you can also drag and drop screenshots to your response if you are not given the option to add attachments.

Looking forward to your response!

erniep1

Alyssa, after a recent Quicken Update, I needed to reconnect all of my accounts. All bank account connections succeeded but the attempt to reconnect with Fidelity fails. See screenshots. Screenshot 4 shows that I can connect to Fidelity outside of Quicken.

[Edited-Screenshots]

Quicken Alyssa

@erniep1,

Thank you for following up!

After checking your internal connections, I am not seeing any attempts to connect to Fidelity.

What happens when you click the Sign In button in screenshot 3?

To rule out a browser issue, please change your default web browser and see if that produces different results. For instance, if you are using Microsoft Edge, try changing it to Chrome.

Let us know how it goes!

erniep1

When I click the sign in button on screenshot 3 it brings up attached screenshot 5 and I can log in to Fidelity.

Screenshot 5 2026-04-14 163429.png

Quicken Alyssa

@erniep1,

Thank you for following up with that additional information.

Were you able to change your default web browser? If so, did this produce different results?

Looking forward to your response!

erniep1

Changing default browser worked. Thank You!

Quicken Alyssa

@erniep1,

Thank you for following up to let us know!

If you need more help, don't hesitate to reach back out.

Thanks again!