Synchrony CC - Rooms to Go, CareDirect

DDub

I am trying to add two CCs to Quicken — Rooms to Go and CareDirect. Both appear in the synchrony.com account when I log in.

Website
Name: Synchrony
Accounts: Rooms to Go and CareDirect
URL: synchrony.com

Quicken
When doing TOOLS » ADD ACCOUNT, I have tried several options and none work.

*Synchrony Bank Credit Cards ←— right logo, wrong URL (synchronybank.com)
*Value City Furniture Credit Card (synchrony.com) ←wrong logo, right URL
*CareCredit
*Brand Smart USA
* There is no "Rooms to Go" option

I searched the community for others who experienced this issue, but did not find a solution that works.

I'd appreciate any guidance so that I can get these account added to my Quicken file!

Quicken Kristina

Hello @DDub,

Thank you for letting us know you're encountering issues connecting your accounts. To help troubleshoot, I checked our internal tools and can see that you're getting CC-503 (invalid credentials) errors.

There is currently a known issue connecting branded cards serviced by Synchrony. Please review this Community Alert for more information:

https://community.quicken.com/discussion/7969223/updated-4-8-26-synchrony-bank-care-credit-cc-503-fdp-103

You mentioned that you see both accounts when you log in on Synchrony. Are you using their relatively new login portal to view all your accounts?

Were the accounts previously under different or separate logins? If they were, what were the URLs (web addresses) you previously had to use to view the accounts directly through the financial institution website? Do you remember the credentials you used? If you do, please try using the older credentials when attempting to connect the accounts in Quicken. Note: The Synchrony Bank Credit Cards connection will not work with branded credit cards serviced by Synchrony.

I look forward to your reply!