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Lake Trust Credit Union - FDP-103

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This discussion was created from comments split from: Lake Trust Credit Union - CC-511.

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CLAETSCH

Hi @Quicken Alyssa — I'm having exactly the same problem. I spent 41 minutes on hold waiting to talk to Lake Trust Credit Union, and when they finally answered — they said the issue with was Quicken. Are you able to help me? I'm using Quicken Classic Delux for Mac.

Quicken Alyssa

Hello @CLAETSCH,

Thank you for reporting the issues you are having with Lake Trust.

After reviewing your accounts internally, I can see that you are receiving an FDP-103 error. These errors occur when your financial institution tells Quicken that your login credentials are incorrect or there are outdated login credentials stored in Quicken for Mac and/or the Keychain app.

First, deactivate all the accounts with the affected financial institution

Open Quicken.
Go to the Accounts menu and choose Hide and Show Accounts.
Uncheck any accounts with this specific financial institution (FI) that are hidden in Lists.
When complete, click on the account name for your account(s) in the Accounts toolbar in Quicken.
Click the Settings icon in the bottom right corner of the screen.
Select the Downloads tab.
Click on Disconnect Account.
Click Done. Do this on each account with this FI.
Quit Quicken.

Please open the article linked above and follow the remaining steps.

If the issue persists

If the steps above do not resolve the issue, please contact Quicken Support.

Thank you!

Quicken Alyssa

@CLAETSCH,

Just checking in, we haven't heard back from you in a while.

Do you still need assistance?

Thank you!

Quicken Alyssa

Hello again,

Checking in once more before this thread is closed.

Let us know if you still need assistance.

Thank you!