Quicken won't open backup file on new computer

Bob Wickline
Bob Wickline Quicken Windows Subscription Member
edited April 18 in Errors and Troubleshooting (Quicken LifeHub)

I rebuilt my desktop to become Win11 compliant, also installing a solid state drive. Before rebuild I copied all of my file to a USB drive including the backups for 2 separate accounts in Quicken 2012. I started the subscription of Quicken Classic because the Q2012 would not load. My personal finance files loaded in the new version but Quicken from the second account, a small social organization for which I am the treasurer, cannot open the file. "Validate and Repair" cannot open it. Do I have a recourse?

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Answers

  • Quicken Carlos
    Quicken Carlos Quicken Mac Subscription Moderator mod
    edited April 18

    Hi @Bob Wickline,

    Thank you for reaching out to the Quicken Community!

    I’d like to ask a few questions to better understand the issue:

    • When you open the file, do you receive an error message, or does it go directly to the Validate and Repair process?
      • If you are seeing an error message, it would be very helpful if you could share a screenshot of the error message.
    • Are you trying to restore the backup from an external drive or from your local C: drive?
      • If you're restoring the file from a USB drive, CD, or other external storage:
        • Please copy the file to your computer’s hard drive.
        • Right-click the copied file and select Properties.
        • If the Read-only box is checked, uncheck it and click OK.
    • Have you tried restoring from a different backup?

    I look forward to your reply!

    Quicken Carlos

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