Chronic "Did you mistype your sign-in info?" errors affecting multiple banks (Q Mac) [Edited]

4pickering
4pickering Quicken Windows Subscription Member ✭✭
edited April 18 in Download, Add/Update Accounts (Mac)

Mac user (26.3.1), Quicken Premier user (Version 8.5.2 (Build 805.60133.100)). Been using Quicken since the mid-90's.

I track all my credit cards, mortgages, and brokerage accounts here so I can get a picture of my overall financial health. About a month ago, I started having a connection issue with CIT Bank. Despite verifying that the login credentials were correct, I kept getting the "Did you mistype your sign-in info?" message. I reported this over several weeks, did the recent Quicken update, and it still doesn't resolve. Now, I'm getting the same error with my primary bank, which I have 8 different accounts with. I have tried reentering the credentials; I have tried disconnecting the account and reconnecting - all resulting in no connection established, only getting the "Did you mistype…" error each time. All my connections are Quicken Connect, not Direct Connection.

Does anyone else have this issue? How did you resolve it? Frankly, I've been using this product since the mid-90s, and since Intuit sold it, I run into issues like this often enough that it makes me question why I renew. Thank you for allowing me to vent a bit. Please advise on how to resolve the connection issues!

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  • Quicken Kristina
    Quicken Kristina Quicken Windows Subscription Moderator mod

    Hello @4pickering,

    Thank you for letting us know you're seeing this issue. To troubleshoot, please backup your Quicken file, then follow these steps from our article on FDP-103 (did you mistype your credentials) errors:

    First, deactivate all the accounts with the affected financial institutions

    1. Open Quicken.
    2. Go to the Accounts menu and choose Hide and Show Accounts.
    3. Uncheck any accounts with the specific financial institutions (FI) that are hidden in Lists.
    4. When complete, click on the account name for your account(s) in the Accounts toolbar in Quicken.
    5. Click the Settings icon in the bottom right corner of the screen.
    6. Select the Downloads tab.
    7. Click on Disconnect Account.
    8. Click Done. Do this on each account with each affected FI.
    9. Quit Quicken.

    Second, delete Quicken passwords from the Keychain

    Users on Sequoia MacOs

    1. Open Finder and type "Keychain Access" into the Search bar in the upper-right corner.
    2. Double-click the Keychain Access icon in the Finder window.
    3. If prompted to open the Passwords app, select Open Keychain Access instead.
    4. On the left panel in the Keychain app, set the Keychains to login and the Category to Passwords.
    5. Find and delete any entries that show Quicken or Quicken Connect and this FI name.
    6. Quit the Passwords app and open Quicken.

    Users on older MacOS versions

    1. Open Finder and go to Applications > Utilities > Keychain Access app.
    2. On the left panel in the Keychain app, set the Keychains to Login and the Category to Passwords.
    3. Find and delete any entries that show Quicken or Quicken Connect and this FI name.
    4. Quit the Keychain Access app and open Quicken.

    Third, re-add the accounts

    1. Go to Accounts > Add Account.
    2. Type the name of the financial institution and make the appropriate selection.
    3. Enter your login credentials and click Continue.
    4. When Quicken has returned all accounts discovered for this FI, very carefully LINK each of the found accounts to the appropriate account you already have set up in Quicken.

    If the issue persists

    If the steps above do not resolve the issue, please contact Quicken Support.

    I hope this helps!

    Quicken Kristina

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