Voya - Can Login but Quicken Cannot Find Accounts to Add
I've had issues with accessing Voya since January 2026 and am now finally frustrated enough to ask for support. The Quicken version I'm using is Quicken Classic Deluxe - Version 8.5.2 (Build 805.60133.100) on Mac OS 26.4.1
Quicken downloads stopped in late January - I thought because my company was getting ready to update with year end info. Not unusual. What is unusual is I've not been able to receive downloads since then. To resolve the issue I've followed all the standard troubleshooting as recommended in numerous boards and chats. I've disconnected accounts. I've reset cloud links. I've changed default browsers. I've cleared cookies. I've cleared passwords and logged in 'fresh'. I've changed the default browser. .All of which leads to getting through setup and a connection made (per screenshots) only to then get the same message that Quicken couldn't find any accounts to add (per screenshots). The accounts are most definitely there - that I've confirmed. But Quicken can't find them.
Attached is everything I've got to help resolve the issue. I really want to get my accounts back to downloading. Help!
Answers
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Hello @elle dubya,
Thanks for the detailed information and for outlining the troubleshooting steps you’ve already completed.
This is a known issue (CTP-16515) which has been reported by multiple users and is currently under investigation. At this time, there is no ETA for a resolution.
To assist with the investigation, please submit your logs via Help > Report a Problem in Quicken and include screenshots of what you’re seeing, if possible. These reports are very helpful in tracking down the root cause.
Please let us know once you have done so! Thank you for your patience.
-Quicken Anja
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Done - crossing fingers maybe the info I'm sending will finally resolve the problem. I really miss my Voya downloads.
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Thanks for submitting! Your details and files have been added to the ticket.
Thank you!
-Quicken Anja
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