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Security Service FCU CC-503 error

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This discussion was created from comments split from:

Subscription Value Concern: SSFCU Connectivity Unresolved for Months

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PikesPompadour

Have not been able to connect to SSFCU in MONTHS!!!! Yes, I can download from their site, one account at a time……. Maybe its over due to open a ticket, or what ever it is you do to fix an issue.

Quicken Kristina

Hello @PikesPompadour,

Thank you for letting us know you're seeing this issue. To help troubleshoot, I checked our internal tools. I can see that you have been encountering a CC-503 (invalid credentials) error when attempting to connect to SSFCU. Is that what you see in your file when you attempt to connect? If not, please provide details on exactly what you see.

To start troubleshooting, please backup your file and follow these steps from our article on CC-503 errors:

Step One: Verify your bank login information

Type your password/PIN into a text application, such as Notepad, WordPad, or other text/word application.
- Note: This is a way of confirming you don't have typographical errors in this field.
Highlight the "confirmed" password and then copy it (Ctrl + C) and paste it (Ctrl + V) into the appropriate fields in Quicken.

Step Two: Verify your bank login at the bank's website

Go to your bank's website and confirm that you're able to log in with the expected username and password.
Once you are logged in, review your account at the website for notifications (such as pending messages in a mailbox or message center) to confirm if further action is required to grant Quicken access.
- Some banks will require a separate login, password, or both to access accounts on third-party software. Also note, you may need to go to your settings on the website to access these prompts for new credentials.

New passwords: If you are required to make a new password, be aware that some special characters may cause errors in Quicken. These special characters are the ampersand (&), left carat (<), right carat (>), backslash (\), and forward slash (/). Additionally, while Quicken does not have a character limit, your bank may have one.

If the accounts are connected in Quicken

Try Deactivating and Reactivating the affected accounts:

Choose Tools > Account List.
Click the Edit button next to the account you want to change the login ID for.
In the Account Details window, click the Online Services tab.
Click Deactivate, and then click Yes to deactivate online services.
Click Yes again, if necessary, to confirm your choice.
Repeat these steps to deactivate all accounts at this same bank.
Navigate to Tools>Add Account.
Follow the on-screen prompts to activate your account.
Carefully link the accounts to the correct nicknames in Quicken.

If the steps above don't resolve the issue

Please reach out to Quicken Support. Phone support is available from 5:00 am PT to 5:00 pm PT, Monday through Friday. Chat support is available from 5:00 am PT to 5:00 pm PT, 7 days a week.

I hope this helps!

PikesPompadour

CC-501….still no good

Quicken Laura

Hi @PikesPompadour,

Thank you for following up. I can see that your account is showing a CC-502 error on our end, along with some successful connection attempts from yesterday.

Could you please confirm whether you encountered this error at any point yesterday or today, and whether the account connected successfully afterward?

I look forward to your response.