my citi credit card download links no longer work.

chazkov

I download my credit card transactions on a daily basis . Today I had to re-establish a link to the Discover card, which I did.

Then, the two Citibank cards were no longer linked. I tried to set them up, but they wouldn't connect. User name and password are correct, as I went to the actual website and signed in.

In addition, downloads for two Citi accounts last date was mid-December 2025 on both accounts.

[Edited - Readability]

Quicken Kristina

Hello @chazkov,

Thank you for reaching out! To help troubleshoot this issue, I checked our internal tools, and I can see account-not-found errors with Citibank. Are you seeing any error messages/codes when you try to connect?

To troubleshoot this issue, I recommend backing up your Quicken file, then following these steps from our article on CC-506 (account not found) errors:

Deactivate all accounts for this financial institution, then force Quicken to "discover" all available accounts:

1. Open the Account List in Quicken (Tools > Account List or Ctrl + A).
2. If present, select the Show Hidden Accounts checkbox at the bottom of the Account List.
3. Use the Edit button for each account with this financial institution to Deactivate (or Remove From One Step Update) on the Online Services tab.
4. When finished, close the Account List.
5. Close, then re-open Quicken.
6. Click the Add Account + button at the top of the Account Bar on your main view.
7. Walk through this process as if you were going to add a new account, providing the login credentials and answering any security questions/processes presented, until you reach the screen where Quicken displays the Accounts Discovered at the financial institution.
8. Very carefully LINK each of the found accounts to the appropriate account you already have set up in Quicken.

Please let me know how it goes!

chazkov

This did work for the citi cards.

I have similar issue with my bank account. The last transactions downloaded are mid Dec 2025. I download activity with my bank account directly from my account on the bank website by downloading a date range into a quicken file. Then select the downloaded file which adds the new transactions. I have several months of missing transactions. How do I fix it? Do I need to download the missing date range again?

Quicken Carlos

Hi @chazkov ,

I’m glad to hear that the steps above worked for you!

For the missing transactions, I suggest checking your filters and confirming that the register is sorted by date. To do this:

• Click the top of the Date column in your account register
• Click Reset at the top of the register to ensure there are no filters applied

If the missing transactions are older than 90 days, you will need to download a QFX file with a custom date range and import it manually.

To import the file, please follow the steps in our article: How do I import data into Quicken for Windows?

Import Quicken data from your bank’s website using a Web Connect file:

• Log in to your financial institution’s website
• Navigate to the download page and click the Quicken logo or Download to Quicken
• The download location may vary depending on your bank and is often found in the Download or History section
• Your browser will download a Web Connect file containing your transactions (recognizable by the .QFX extension)
• Return to Quicken and go to File > File Import > Web Connect File
• Select the downloaded QFX file and click OK
• Choose Link and select the appropriate account when prompted
• Once the import is complete, open the account to review the transactions.

I hope this helps!

UKR

For Citi credit cards first try Citi Cards as the bank name.
For Citi checking, savings, etc. accounts try Citibank
For specialty credit cards operated by Citi, first try Citi Cards. If that doesn't work, try the appropriate entry from the list:

For checking and savings accounts, you should be able to activate those for One Step Update.
Using QFX files to download transactions should be a one-time process to download missed transactions from past months. It should not be a regular process.

Quicken Carlos

Hi @chazkov,

I just wanted to follow up since we haven’t heard back from you. I’m checking in to see if you still need assistance.