my citi credit card download links no longer work.

Question

I download my credit card transactions on a daily basis .  Today I had to re-establish a link to the Discover card, which I did.

Then, the two Citibank cards were no longer linked.  I tried to set them up, but they wouldn't connect.  User name and password are correct, as I went to the actual website and signed in.

In addition, downloads for two Citi accounts last date was mid-December 2025 on both accounts.

[Edited - Readability]

Quicken Carlos · Answer

Hi @chazkov,

I just wanted to follow up since we haven’t heard back from you. I’m checking in to see if you still need assistance.

UKR · Answer

For Citi credit cards first try Citi Cards as the bank name.

For Citi checking, savings, etc. accounts try Citibank

For specialty credit cards operated by Citi, first try Citi Cards. If that doesn't work, try the appropriate entry from the list:

For checking and savings accounts, you should be able to activate those for One Step Update.

Using QFX files to download transactions should be a one-time process to download missed transactions from past months. It should not be a regular process.

Quicken Carlos · Answer

Hi @chazkov ,

I’m glad to hear that the steps above worked for you!

For the missing transactions, I suggest checking your filters and confirming that the register is sorted by date. To do this:

* Click the top of the Date column in your account register
* Click Reset at the top of the register to ensure there are no filters applied

If the missing transactions are older than 90 days, you will need to download a QFX file with a custom date range and import it manually.

To import the file, please follow the steps in our article: How do I import data into Quicken for Windows?

Import Quicken data from your bank’s website using a Web Connect file:

* Log in to your financial institution’s website
* Navigate to the download page and click the Quicken logo or Download to Quicken
* The download location may vary depending on your bank and is often found in the Download or History section
* Your browser will download a Web Connect file containing your transactions (recognizable by the .QFX extension)
* Return to Quicken and go to File > File Import > Web Connect File
* Select the downloaded QFX file and click OK
* Choose Link and select the appropriate account when prompted
* Once the import is complete, open the account to review the transactions.

I hope this helps!