nav[aria-label="Primary Navigation"] { padding: 0; & ul { list-style: none; width: 100%; display: flex; flex-direction: row; justify-content: start; align-items: start; gap: 30px; padding: 0; & li { margin: 0; } & ul li { list-style: none; } } }

SchoolsFirst FCU: FDP-102

Scott BJ

I've been having trouble downloading transactions from SchoolsFirst FCU since around 4/19/26. The credit union has recently undergone a renovation of their website. After a day or so I tried to completely disconnect and reconnect checking and savings, but the same error pops up when trying to add the account.

Screenshot 2026-04-22 at 10.00.09 PM.png

Find more posts tagged with

Online Banking

Mac

Comments

Quicken Anja

Hello @Scott BJ,

Thank you for taking the time to share these details!

Please review and follow the guidance in this support article.

In summary, FDP-102 typically occurs when:

The selected bank is temporarily unavailable, or
Sign-in credentials have changed at the financial institution and are not carried over to Quicken.

Here are some suggested steps from the article:

Wait and try again the following day – the bank may be temporarily unavailable.
Log in to your bank’s website – confirm your credentials work and review the transactions for the accounts you’re trying to add.
Check for alternative bank names in Quicken – some accounts may appear under a slightly different institution name. Use the “No, maybe I chose the wrong bank name” option if needed.
Avoid special characters in your password – characters such as &, <, >, \, and / can prevent accounts from activating in Quicken Connect. If your password contains these, update it with your bank to remove them.

If you continue to experience issues after following these steps, please contact Quicken Support for further assistance.

Thank you!

Ren Lopez

I am experiencing the same. Is this a quicken problem or a SchoolsFirst problem?

Papaloco

This has been going on since last Friday when SchoolsFirst FCU started to update their web site. It was suppose to be completed yesterday according to their website as well.

Quicken Anja

Hello @Ren Lopez & @Papaloco,

Thanks for chiming in and letting us know that you are experiencing this issue as well!

We will go ahead and forward this issue internally to the proper channels to have this further investigated. However, we request that you please navigate to Help > Report a problem within your Quicken program and submit a problem report with log files and screenshots attached in order to contribute to the investigation.

It would also aid the investigation to include a sanitized file when submitting the problem report. A sanitized file is a data file that removes personally identifiable information so you can comfortably share this file with the Quicken team.

While you will not receive a response through this submission, these reports will help our teams in further investigating the issue. The more problem reports we receive, the better.

Let us know once that is done, and we apologize for any inconvenience in the meantime! Thank you.
(CBT-1118/CTP-17082)

sghesq

Hi! I a experiencing the same issue in Windows. I have submitted a problem report as suggested.

Quicken Anja

Hello All,

Thank you all for taking the time to report this issue!

This has been escalated internally, though we do not have an ETA on resolution at this time. While the investigation remains ongoing, please refer to this Community Alert for any and all available updates and information.

We appreciate your patience in the meantime! Thank you.

Scott BJ

@Quicken Anja Thank you Anja, in the unlikely event that it is only a simple URL change for your connection script, I noticed that the login page is now: "https://online.schoolsfirstfcu.org/member-login/login" Prior to that, I don't recall it beginning with "online".

In any event, SchoolsFirst FCU updated the information to state that online banking is currently unavailable.

Quicken Anja

@Scott BJ Thank you for sharing that additional detail!

Since SchoolsFirst Federal Credit Union recently updated their website and is currently reporting that online banking is unavailable, that very likely could be contributing to the FDP-102 errors you’re seeing. When the financial institution’s servers or login endpoints are undergoing changes or downtime, Quicken is also unable to establish a successful connection.

We appreciate you also pointing out the updated login URL—details like that can be helpful as our teams continue investigating.

We’ll continue to monitor for updates.

Thank you for your patience!

Scott BJ

Thanks @Quicken Anja but I think the outage was more of a coincidence to our problem. Online banking is indeed available now which I logged in to verify.
Quicken’s connection issues began before they announced the outage, and now with the outage over, the FDP-102 errors still remain. I’m just letting you know to eliminate that variable.
Thanks!
~ Scott

cmshort418

Trying to connect to Schools First account results in an error and this Care Code: FDP-102. Version 8.5.2 (Build 805.60133.100), Mac OS 26.3.1.

Connection problems like this are a recurring issue with Quicken, and are quite frustrating as it renders the platform useless. It makes me question what I am paying for.

Quicken Carlos

Hi @cmshort418,

Thank you for reaching out to the Quicken Community!

This issue has been escalated internally, and our support team is working toward a resolution. At this time, there is no estimated timeframe for when it will be resolved. I recommend monitoring the alert, as it will be updated when new information becomes available.

Here is the community alert:

https://community.quicken.com/discussion/7973001/new-4-23-26-schools-first-fcu-cc-502-fdp-102

I hope this helps!

Quicken Anja

@Scott BJ Thank you for following up and for verifying that!

Since online banking with SchoolsFirst Federal Credit Union is now accessible again and the FDP-102 error is still occurring, that does help rule out the temporary outage as the cause.

This issue and the ticket remains open and escalated internally, while there’s no ETA yet, it is actively being worked on. Please continue to refer to the Community Alert linked above for updates as they become available.

We appreciate you taking the time to share these details and your continued patience while this is being worked on.

Thank you!

jcm

I am also getting the FDP-102 error. I have submitted a Problem Report as requested. Since this is our primary banking institution, I'm hoping this gets resolved quickly.

—John

Ren Lopez

This is still a problem for me today.

Quicken Carlos

Hi @Ren Lopez,

Thanks for joining this thread and letting us know you’re experiencing this error.

@jcm Thank you for submitting the logs; they will be very helpful for the investigation.

I recommend monitoring the alert, as it will be updated as soon as new information becomes available.
Here is the community alert:

https://community.quicken.com/discussion/7973001/new-4-23-26-schools-first-fcu-cc-502-fdp-102

I hope this helps!

lesliermm

I am also having a problem

Quicken Carlos

Hi @lesliermm,

Thanks for joining this thread and letting us know that you’re also experiencing the same error.

I recommend submitting your logs by going to Help > Report a Problem.

Additionally, please continue monitoring the alert, as it will be updated when new information becomes available.

Thank you!

sdidodo

Any new update on the issue with schools first federal credit union and the (FDP-102) error???

DebbieBarnett

I am experiencing today - April 29, 2026 as well. I will log the issue in the app too.

evehimme

still happening for me after 9 days…. Very frustrating.

Quicken Carlos

Hi @sdidodo,

Thanks for following up on this issue. I’ve just checked ticket CTP-17082, and there are no new updates at this time. Our team is still working toward a resolution.

I recommend monitoring the alert for any new information. Updates will be posted as soon as they become available.

Thank you!

Quicken Carlos

Hi @DebbieBarnett and @evehimme,

Thank you for letting us know you’re experiencing the same issue and for providing the logs.

We understand how frustrating this can be. The issue has been escalated internally, and our support team is working toward a resolution. I recommend monitoring the alert for any new information. Updates will be posted as soon as they become available.

Thank you!

EdtheC

CC-502 for me still. I gotta say, we are paying for service and getting none. Please resolve this faster. Havok on my accounting….

jcm

It's been a week and I'm still getting FDP-102 error. That's a long time to go without connecting to my primary banking institution. Not lovin' this.

DEZRSM

It's now May 2nd, and I'm having the same issue with Schools First FCU and have twice reported it to Quicken with no response.

DEZRSM

I've submitted the issue for the 3rd time since April 22nd with the logs. A response from the Quicken team would be greatly appreciated, not feel AI or generated from a prepared script.

Quicken Anja

Hello everyone,

Thank you all for continuing to share updates and detailed reports on this issue with SchoolsFirst FCU.

We understand the frustration with not being able to connect, especially when this affects a primary banking account. We also appreciate those who have already submitted logs and “Report a Problem” submissions—those reports are actively being used by the team to investigate and track the issue.

As previously noted in the Community Alert for this issue, this has been escalated internally, and the team is still working toward a resolution. At this time, there is no ETA available. We recommend continuing to monitor the alert for any new updates as they become available.

Also, a quick clarification that may help set expectations: submissions sent through Help > Report a Problem do not generate a direct response. This is stated at the top of the submission form itself.

Those reports are sent directly to the internal systems used for investigation, but they are not monitored for individual replies or support-style follow-ups.

We appreciate your patience while this is being worked on! Thank you.

dj23

Like others have said, this is a long time now to be dealing with this issue. I understand downtime of hours, or even a day or two, but we're beyond a week now with the inability to connect our financials and manage them. At this point, honestly, my thoughts are wanting to know whether I need to start shopping for a new financial software program to replace Quicken, or a new bank to replaces Schools First.

Amln

not a bit happy about this! I have been using Quicken for Mac since late 1980s. Quicken used to be very dependable, I guess it is no longer any good

Scott BJ

Has anyone been able to manually export transactions from SchoolsFirst as a QFX file, and then upload it into Quicken, using the "File —> Import" process, while this FDP-102 connection issue is going on?