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CC-506 Fidelity Rewards Visa

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This discussion was created from comments split from: CC-501 Across Multiple Financial Institutions [Edited/Merged Threads].

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cliffordsweet

Starting April 22, Fidelity Rewards Visa account unable to update and reporting "connectivity problems." CC-506

Quicken Alyssa

Hello @cliffordsweet,

Thank you for reporting the errors you are seeing.

I split your comment from the other thread because you are reporting a different error.

After reviewing your connections internally, I do not see any errors on our end. I have some follow-up questions for you:

I only see you connecting to Fidelity through the "Fidelity Investments" instance in Quicken. Is this the instance you are seeing an error when connecting to?
Do you have other Fidelity accounts that are updating normally?
Would you be willing to share a screenshot of the error you are seeing?
- If needed, please refer to this Community FAQ for instructions on how to attach a screenshot. Alternatively, you can also drag and drop screenshots to your response if you are not given the option to add attachments.

Looking forward to your response!

Quicken Alyssa

@cliffordsweet

Just checking in, we haven't heard back from you in a while.

Do you still need assistance?

Thank you!