Express Web Connect problem

Question

I am attempting to setup express web connect with my Hanscom Federal Credit Union accounts from Windows Quicken Classic. I get a message "Have you entered your login information incorrectly?" I have verified that the username and password are correct by logging onto my Hanscom Federal accounts successfully. Help!

HartMillett · Answer

Problem resolved. Thanks!

NotACPA · Answer

Are there any special characters in either your ID or pwd with Hanscom?

Because the connection between Q and the credit union uses HTML based coding, some special characters can adversely impact the connection.

SO, first off, try logging into Hanscom and initiating a one-time download directly from their website and importing that into Q.  That should work, but a successful download and import will rule out other issues.

Then, try changing your ID or PWD, as appropriate, to not use these:  & < > \ or /