e*trade down again (102). support is clueless

cycle123

How many others are having 102 connection issues with e*trade? It’s been happening for 1 month. In the past this would be resolved within a day or two.

Quicken Anja

Hello @cycle123,

Thank you for sharing the details about the issue you’re seeing with your E*Trade accounts.

We recommend reviewing and following the guidance in this support article.

In summary, FDP-102 typically occurs when:

• The selected bank is temporarily unavailable, or
• Sign-in credentials have changed at the financial institution and are not carried over to Quicken.

Here are some suggested steps from the article:

1. Wait and try again the following day – the bank may be temporarily unavailable.
2. Log in to your bank’s website – confirm your credentials work and review the transactions for the accounts you’re trying to add.
3. Check for alternative bank names in Quicken – some accounts may appear under a slightly different institution name. Use the “No, maybe I chose the wrong bank name” option if needed.
4. Avoid special characters in your password – characters such as &, <, >, \, and / can prevent accounts from activating in Quicken Connect. If your password contains these, update it with your bank to remove them.

If you continue to experience issues after following these steps, please contact Quicken Support for further assistance.

Thank you!