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FDP-102 - Unable to Connect to eTrade

msheldon

I have been receiving FDP-102 error, eTrade - Advisor is unavailable right now, for more than a week. I am using quicken for mac version 9.0.1

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Comments

Quicken Anja

Hello @msheldon,

Thank you for sharing the details about the issue you’re seeing with your E*Trade accounts.

We recommend reviewing and following the guidance in this support article.

In summary, FDP-102 typically occurs when:

The selected bank is temporarily unavailable, or
Sign-in credentials have changed at the financial institution and are not carried over to Quicken.

Here are some suggested steps from the article:

Wait and try again the following day – the bank may be temporarily unavailable.
Log in to your bank’s website – confirm your credentials work and review the transactions for the accounts you’re trying to add.
Check for alternative bank names in Quicken – some accounts may appear under a slightly different institution name. Use the “No, maybe I chose the wrong bank name” option if needed.
Avoid special characters in your password – characters such as &, <, >, \, and / can prevent accounts from activating in Quicken Connect. If your password contains these, update it with your bank to remove them.

If you continue to experience issues after following these steps, please contact Quicken Support for further assistance.

Thank you!

L N

Hi, I am also experiencing connection issue with Quicken. I am unable to connect to Etrade Advisor for past 5 days. Error snapshot provided below. I am using quicken for Mac version 9.0.1

Snapshot below:

   Error Status: error
     Agg Status: FI_TIMEOUT
     Error Code: FDP-102
       WCC Code: CC-502
         Detail: Retry. We are having difficulties at this time. Please try again after some time.
           Days: 1
        Snoozed: 0
        created: 2026-05-03 13:30:20 +0000
       modified: 2026-05-03 14:02:28 +0000
       lastSeen: 2026-05-03 14:02:28 +0000
          Count: 3
          fiBID: 7925
         fiName: ETRADE - Advisor
       CER GUID: 65E643A3-7CFC-4D3D-B476-380F6F6D7FE0
     aggChannel: FDP_DEFAULT

Quicken Alyssa

@L N,

Thank you for adding to this discussion.

Please try the steps outlined here:

https://community.quicken.com/discussion/comment/20551907#Comment_20551907

If they do not resolve the issue, you will need to reach out to Quicken Support directly for further assistance.

Thanks again!

Quicken Anja

Hello All,

Thanks for taking the time to report this issue!

This is now considered a known issue that has been escalated internally, though we do not have an ETA on resolution at this time. While the investigation remains ongoing, please refer to this Community Alert for any and all available updates and information.

Thank you for your patience in the meantime! Thank you.