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Can't access Password Vault

DBCoward

Late last night I got an e-mail from my bank (RBC) saying "We verified your identity via an alternative authentication option." Obviously I was quite concerned and contacted my bank where they had me reset my online password and locked all my accounts.

When I went to do a OneStop Update this morning it failed (as it had the old password) so I entered ht new password and tried it again - but it again didn't work. Then I received an identical e-mail to the one I got last night from RBC ("We verified your identity via an alternative authentication option") so I assume that something has changed in how the One Stop Update works and it now triggers this e-mail. So one mystery solved :-)

But I cannot seem to access my Password Vault to update the password for RBC. Every time I try to open it Quicken just freezes and I have to End Task to get out of it.

Is anyone else having troubles with accessing the password vault?

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Comments

NotACPA

I'd suggest contacting Q Support via the link at the top of this page, NOT via any Google search.

You might have a corrupted data file (since the Vault is within that file), but they can help you ore than this user forum can.

Arctic Hare

@DBCoward did you recently start using the RBC mobile app? Or, do you use the RBC mobile app?

There is a link between the RBC mobile app and the MFA issue you encountered.