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How to resolve CC-501 error for First Bank - CA, IL, MO

LaJe

Using Quicken Classic for Windows R67.7

Occurred out of the blue since 4/4/26. No previous issue with either the bank or a new release.

I have followed the applicable steps suggested weekly with no resolution.

I can manually download my account information into Quicken but Express Web Connect does not work.

I have verified my password in Vault.

Any help to rectify this annoyance will be most appreciated.

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NotACPA

Are you getting any error codes, or messages, when you try to download using EWC?

Can you download from other banks/cards/etc?

LaJe

To NotACPA:

I just get a message stating CC - 501 unknown error message. This is only for this bank and not other banks or cards.

Quicken Alyssa

Hello @LaJe,

Thank you for reporting the CC-501 error you are seeing.

When Quicken is unable to connect to your bank account for recent transaction information, you’ll receive a message with these errors in the program. This is usually caused on the bank’s end — Quicken is blocked from connecting to the account.

Typically, we are already aware and working to fix these issues when they occur.

To resolve this issue

If you receive one of these errors, please wait 24 hours and then try again. If the issue still persists after this time period, please contact Quicken Support.

This type of error may require our support agents to review logs in order to identify the issue and fix the problem.

Hope this helps!

LaJe

Thank you Quicken Alyssa. I will give it another try later this week when I have a little more time to check and then go through Quicken Support if needed.

Quicken Alyssa

@LaJe,

Thank you for the follow-up!

Feel free to come back and let us know how it goes!

LaJe

Update for Quicken Alyssa:

Retried and at least there was not an error CC-501. However, it asked to add the account again which I did and seemed to be going well but none of the transactions were downloaded even though the One Step Update said it was completed and successful.

I don't have the time right now to continue with this since it is Saturday before Mother's day but will try to go through Quicken Support during the week unless there is any further ideas.

Thank you for your time with this!

Quicken Alyssa

@LaJe,

Thank you for the follow-up!

I think you are on the right track, and contacting Quicken Support would be a good next step. I hope they can help you get this resolved or escalated.

Thanks again!

Stephaniecz

anyone have updates to this problem. Still no transactions from First Bank MO

Quicken Alyssa

Hello @Stephaniecz,

Thank you for adding to this discussion.

After reviewing your connections internally, it appears that you have no connection errors with this bank. If you are seeing a CC-501 on your end, please follow the steps outlined in my previous post here:

https://community.quicken.com/discussion/comment/20552259#Comment_20552259

Let us know how it goes!