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can't update to v9 - downloads but won't install

lindycorp

looks like others have had this in the past … for me it's v9 (mac) — currently on Version 8.5.2 (Build 805.60133.100). Prompted to d/l and install v9, move through the prompts and it downloads … I click on install and relaunch and am immediately prompted to log in. Cycle repeats. Feels like install never starts. How to fix ???? (never had this before).

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Comments

Jon

Try downloading the app directly from here:

https://www.quicken.com/support/reinstalling-and-patching-your-quicken-subscription-version-after-your-membership-has-0/

lindycorp

… ehhh, but my subscription never lapsed…

lindycorp

So went to my quicken page and downloaded it from there. Went to install and got "its installed do you want to open from applications" … guessed yes, and that set off a normal upgrade sequence which completed successfully. Was on a late 8.x build and Sequoia 15.7.5. Hope this isn't a new "feature!" 😎

jacobs

@lindycorp There's a preference setting which sometimes gets out of whack, causing the upgrade installer to not complete; downloading a fresh copy directly from the link provided above, or from logging into your Quicken.com account and downloading from there, doesn't look at the version preference setting and just installs the new version. So no, this isn't the way things work going forward; it's simply a quick workaround should you ever encounter the problem where an update fails to complete installation.

Jon

You can still download from that page even if you have a subscription, just grab the most recent version.

lindycorp

and that preference setting would be … ??? …

jacobs

It's not a setting you can adjust in the program; it's a flag which is saved in the preferences file Quicken uses. The file is named "com.quicken.Quicken.plist" and is located in Macintosh HD > Users > [your user account] > Library > Preferences.

You can trash that file, and Quicken will create a new one the next time it is launched. But you will lose other settings, which is why replacing the preferences file should be done only if other approaches don't work. In this case, downloading a full installer from the Quicken website and running it (rather than using the in-app updater) should resolve the problem