One Step Update Summary Screen does not show results for all accounts

cjim

As of the last week or so I have noticed that the One Step Update Summary Screen stopped reporting the update results on some of my accounts. The One Step Update process does download transactions for these accounts but it does not display the results on the summary screen after the One Step process completes. The accounts this is happening on are all using Direct Connect.

So, for example, I have a couple of eTrade accounts and the transactions for these accounts are successfully downloaded during the One Step Update process but after the process completes and the One Step Update Summary Screen is displayed the results for eTrade do not appear on the summary screen. The results for all my other non-Direct Connect accounts do display on the summary screen as expected.

Quicken Laura

Hi @cjim,

Thank you for reaching out and sharing what you’re experiencing.

I’ve sent you a direct message with a few steps to try Please check your messages in the upper-right corner.

Let me know how it goes or if you have any questions!