Persisting failure to download transactions at CPB checking online and reconcile with Quicken Classic. All Quicken updates installed. Running on desktop under Windows 11.
@TJMHonolulu,
Thank you for reporting the issues you are seeing.
After reviewing your connections internally, I am not seeing any errors with Bank of Hawaii.
However, since you are seeing the CC-501 Error on your end, the recommended steps are to wait 24 hours and then try again. If the issue still persists after this time period, please contact Quicken Support.
This type of error may require our support agents to review logs in order to identify the issue and fix the problem.
Hope this helps!
I have no errors with Bank of HAWAII. My error appears using One Step Update with CENTRAL PACIFIC BANK: a totally different and unrelated bank. What do you see for Central Pacific Bank?
Thank you for your reply,
When I checked our internal tools, I don't see any connection attempts with Central Pacific Bank. Which connection option are you using?
Is the account already connected in Quicken, or are you trying to add it? When did this issue start? Are you still seeing a CC-501 error? If not, what is happening?
I look forward to your response!
NOT - DC Account held at Central Pacific Bank - HI. Account already connected in Quicken. Error same: Don't contact your bank. This is on us. It's an unknown error. Try again in 24 hours.
I have been having this problem for months. I think this must be a Hawaii thing. I had the same problem with my other Hawaii bank last year. That got fixed after many months. Now, I have this same problem with another Hawaii bank. It's been going on for months. Time to remember that we are a state?
Thank you for your replies and for providing the exact error message,
Per our article for that specific error, since the issue has persisted for longer than 24 hours, please contact Quicken Support directly for further assistance. They will likely need to review the logs to track down the source of the issue, and they can escalate the issue as needed. The Quicken Support phone number can be found through this link here. Phone support is available from 5:00 am PT to 5:00 pm PT, Monday through Friday.
I apologize that I could not be of more assistance!
