Cannot see new accounts from my financial institution

Question

Greetings.

I have a financial institution which has 3 account which use Express Web Connect.  I can then use this with One Step Update to sync transactions and balances.  I now have 2 new accounts at the same financial institution.  My problem is when I try to add a new account, I can authenticate to my financial institution but Quicken never finds the 2 new accounts. It finds the 3 existing accounts and and identifies they are already connected to quicken. But I can't get the 2 new accounts setup. Any thoughts?  BTW. I called my financial institution and they said contact Quicken.

mjremijan · Answer

They are IRA accounts like the others.

NotACPA · Answer

Which FI, as it's known in Q?

And, what type of accounts are these 2 new ones?  Not all FI's support all  account types in  Q … it's ENTIRELY the FI's decision  as to what to support.