Banking Account will not download (import) history of transactions

Question

I spent an hour with the Quicken Help Person on the phone a few days ago trying to fix this issue. He tried everything and finally did an import from a test file which downloaded some of the transactions. There were some duplicates that I had manually entered but I can delete them. I followed his instructions and attempted a download (import) of the past few days of transactions that had cleared the bank but it still didn't work. Also my online balance is not visible on the account register online. I don't have this issue with any other online accounts. This problem began a couple of months ago with an attempted download. I'm thinking about uninstall/reinstalling the program. I regularly backup my files so I can restore the data.

NotACPA · Answer

@CRGal With the Financial Institution column being blank, that account isn't currently connected for  download.

But until you provide the actual name of the CU, we can't research what options are available  or if there's any current problems with that CU.

UKR · Answer

What is the name of the Credit Union you're having problems with?

Have you searched the Community for recent discussions regarding this Credit Union?

There are a few known, active problems under investigation right now.

CRGal · Answer

Additional comment: when I had the Quicken support staff on line we did a shared screen and he tried several different things. When ending the call he said the next download attempt should work but it did not.

I'm considering uninstall and reinstall Quicken.